Telecom Expense Management

Role

Experience

Location

Desired Competencies (Technical/Behavioral Competency)

Must-Have*

• Telecom Expense Management (TEM) 
• Telecom Billing Reconciliation & Invoice Validation
• Telecom Inventory & Asset Management 
• Carrier / Vendor Management 
• Cost Optimization & Financial Analysis

Good-to-Have

• Tangoe / Calero / Sakon 
• Power BI / Tableau Reporting 
• Mobility Expense Management 
• SQL & Data Analytics 
• WAN / MPLS / SD-WAN Billing Knowledge

Responsibility of / Expectations from the Role

• Manage and validate telecom expenses across Hertz global voice, data, mobility, WAN, internet, SIP, contact center, and carrier services. 
• Review, audit, and reconcile telecom invoices to ensure billing accuracy, contract compliance, and cost optimization across business locations, airport facilities, and corporate offices. 
• Identify billing discrepancies, duplicate charges, inactive services, underutilized assets, and cost-saving opportunities while driving expense reduction initiatives. 
• Maintain and manage telecom inventory including circuits, mobile devices, DIDs, SIP trunks, broadband services, network connectivity, and telecom assets across the Hertz environment. 
• Perform inventory-to-invoice reconciliation to ensure all billed services are accurately reflected within asset repositories and operational records. 
• Track and manage service lifecycle activities including provisioning, MACD (Moves, Adds, Changes, Deletes), disconnects, renewals, upgrades, and decommissioning activities. 
• Coordinate with telecom carriers, service providers, managed service partners, and vendors to resolve billing disputes, service issues, escalations, and contract-related queries. 
• Monitor telecom contracts, renewals, pricing agreements, committed spend obligations, SLAs, and service credit opportunities to ensure financial compliance. 
• Prepare telecom spend analysis, cost optimization reports, carrier performance reviews, inventory dashboards, variance reports, and executive-level reporting. 
• Support budgeting, forecasting, accrual management, chargeback/showback models, and telecom financial governance processes.