Telecaller Cum MIS Executive

MIS Executive Role:

• Maintain and update databases, spreadsheets, and MIS reports.
• Generate daily, weekly, and monthly reports for management.
• Analyze data to identify trends and support decision-making.
• Ensure data accuracy and consistency across systems.
• Prepare dashboards and presentations as required.
• Coordinate with different departments for data collection and validation.

Telecalling Role:

• Make outbound calls to prospective or existing customers.
• Handle inbound customer queries and provide information.
• Follow up on leads, inquiries, and pending actions.
• Maintain call records and update CRM systems.
• Build and maintain good relationships with customers.
• Achieve calling targets and support sales or service teams.

Required Skills:

• Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas).
• Good communication skills (Hindi/English; regional language preferred).
• Basic knowledge of CRM tools.
• Strong attention to detail and data accuracy.
• Ability to multitask and manage time effectively.
• Problem-solving attitude and customer-oriented approach.