Tele Marketing Executive

Job Overview

Hiwaga Beauty Clinic & Salon is looking for enthusiastic and target-oriented Telemarketing Executives to join our team.

The primary responsibility of this role is to make outbound calls to potential customers generated through digital marketing campaigns, understand their requirements, explain relevant services, build customer interest and convert leads into confirmed appointments and actual walk-ins at Hiwaga branches.

We are looking for candidates with strong communication, convincing and customer-handling skills who can turn potential enquiries into real customers.

Key Responsibilities

• Make outbound calls to leads generated through Meta Ads, Google Ads, WhatsApp and other digital marketing campaigns.
• Contact new leads promptly and understand their requirements and service interests.
• Qualify leads based on customer needs, interest, budget and preferred branch location.
• Explain relevant beauty, skin, hair and salon services, offers and packages.
• Build customer interest and confidence through effective communication.
• Handle customer queries, objections and price-related concerns professionally.
• Follow up consistently with interested, pending and non-responsive leads.
• Convince potential customers to book appointments at the nearest Hiwaga branch.
• Ensure confirmed appointments are converted into actual physical walk-ins.
• Coordinate with branch teams regarding customer appointments and visits.
• Maintain accurate lead details, call remarks and follow-up statuses in CRM or Google Sheets.
• Achieve daily and monthly targets for calls, qualified leads, appointments and walk-in conversions.

Required Skills & Qualifications

• Good verbal communication skills in Telugu.
• Basic English and Hindi communication skills will be an added advantage.
• Strong customer convincing and persuasion skills.
• Ability to handle outbound calling and customer follow-ups.
• Good understanding of customer requirements and buying intent.
• Ability to handle objections and convert enquiries into appointments.
• Comfortable working with daily and monthly performance targets.
• Basic computer knowledge and familiarity with Google Sheets or CRM.
• Positive attitude, patience and customer-focused approach.

Experience

• 0–3 years of experience in Telemarketing, Telesales, Outbound Calling, Lead Generation or Customer Relationship Management.
• Freshers with excellent communication and convincing skills are also welcome.

Performance Metrics (KPIs)

Candidates will be evaluated based on:

• Daily Outbound Calls.
• Lead Contact & Response Rate.
• Qualified Lead Conversion.
• Follow-up Effectiveness.
• Appointment Booking Rate.
• Actual Branch Walk-in Conversion.
• Overall Lead-to-Walk-in Conversion.

What We Expect

We are not looking for candidates who simply make calls and complete daily call counts.

We need individuals who can understand customer requirements, identify genuine prospects, build interest, handle objections and consistently convert digital marketing leads into physical walk-ins.

Your primary goal: Convert Leads into Appointments and Appointments into Walk-in Customers.

Apply Now

Join Hiwaga Beauty Clinic & Salon and become part of our growing team.

Pay: ₹20,000.00 - ₹29,000.00 per month

Work Location: In person