SUMMARY
Job Description Tele Collection Executive
Position: Collection/Recovery Executive (Tele - Calling)
Location: 402, 4th Floor, IRIS Tech Park, Badshahpur Sohna Road, Sector 48, Gurugram, Haryana 122018
Experience: 6 Months 1 Year (Collections/Recovery)
Salary: 16,000 20,000 per month
Employment Type: Full - Time
Open Positions: 15
About the Role
We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.
Key Responsibilities
- Make outbound calls to customers for overdue payment recovery.
- Follow up with customers and negotiate payment commitments.
- Resolve customer queries related to outstanding dues in a professional manner.
- Maintain accurate call records and update collection remarks in the CRM/system.
- Achieve daily, weekly, and monthly collection targets.
- Ensure adherence to company policies, compliance guidelines, and collection processes.
- Build positive customer relationships while maintaining professionalism during recovery calls.
- Escalate unresolved cases as per the defined process.
- Coordinate with internal teams to ensure smooth resolution of customer issues.
Required Skills
- 6 months to 1 year of experience in collections, recovery, or tele - calling.
- Excellent verbal communication and negotiation skills.
- Strong customer handling and persuasion abilities.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to work under pressure and meet collection targets.
- Good problem-solving and interpersonal skills.
- Positive attitude and willingness to learn.
Eligibility
- Minimum qualification: 12th Pass/Graduate (preferred).
- Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
- Immediate joiners will be preferred.
Requirements Required Skills
- 6 months to 1 year of experience in collections, recovery, or tele - calling.
- Excellent verbal communication and negotiation skills.
- Strong customer handling and persuasion abilities.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to work under pressure and meet collection targets.
- Good problem-solving and interpersonal skills.
- Positive attitude and willingness to learn.
Eligibility
- Minimum qualification: 12th Pass/Graduate (preferred).
- Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
- Immediate joiners will be preferred.
Benefits Salary: 16,000 20,000 per month
