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0 - 2 years

2 - 3 Lacs

Kolkata Yelahanka

Posted:1 day ago

Job Description

Customer Support Executive

Company: Augmont Gold For All

Department: Customer Support / Collections

Job Location: New Town, Yelahanka, Bangalore

Position: Customer Support Executive

Job Responsibilities

* Handle inbound and outbound customer calls.

* Follow up with customers regarding overdue gold loan payments.

* Conduct recovery and collection follow-ups.

* Contact customers for pending interest payments and margin shortfalls.

* Handle customer queries, objections, and complaints professionally.

* Convince and negotiate with customers for timely payments.

* Maintain daily calling reports and update CRM records.

* Achieve assigned calling, collection, and recovery targets.

* Maintain good customer relationships and ensure professional customer handling.

Candidate Requirements

* Female candidates preferred.

* Immediate joiners preferred.

* Good verbal communication skills.

* Knowledge of multiple languages is preferred.

* Experience in Customer Support / Telecalling / Banking / NBFC / Collections is preferred.

* Basic understanding of gold loan products and interest calculations.

* Good negotiation and customer-handling skills.

Employee Benefits

* Provident Fund (PF)

* Employee State Insurance (ESI)

* Insurance Benefits

* Learning & Development Opportunities

Contact Details

Vasanth D – Regional HR

Company: Augmont Gold For All

Mobile: 93442 50479

Email: d.vasanth@augmont.com

Skills Required

Voice process Voice BPO Sales Outbound sales Process Calling Telemarketing

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Job Type

Full Time

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