Posted:12 hours ago|
Platform:
On-site
Full Time
Key Responsibilities
1. Lead Calling & Follow-Up
· Call all newly generated leads received from field sales, marketing, and enquiries.
· Follow up with interested and existing leads as per the defined follow-up schedule.
· Understand customer requirements and assess interest level.
· Assist customers in selecting products online, provide product information, and support them through the online purchase process, including price discussion and negotiation.
2. Direct Call Handling
· Attend and handle all incoming (direct) calls professionally.
· Identify customer requirements clearly during calls.
· Convert enquiries into confirmed showroom walk-ins or scheduled appointments.
3. Lead Qualification & Conversion
· Qualify leads based on requirement, readiness, and urgency.
· Persuade and guide interested customers to visit the showroom.
· Ensure proper handover of converted leads to the sales team.
4. CRM Update & Reporting
· Update call status, customer responses, remarks, and follow-up dates accurately in the CRM system.
· Track lead status (new, follow-up, walk-in, not interested).
· Share daily and weekly call and conversion reports with the Sales Manager.
5. Coordination with Sales Team
· Inform the showroom receptionist about scheduled walk-ins in advance.
· Share customer expectations and feedback for better conversion.
Support the sales team in achieving conversion targets.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
KATTUMADAM MARBLE AND GRANITES
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