We are seeking a Product/Offer Manager - AI-First CX to drive the definition, standardization, and commercialization of our AI-First CX solutions. This role is a hybrid of Product Management and Offer Management, requiring strategic thinking, execution capabilities, and strong cross-functional collaboration to bring AI-First CX solutions to market successfully. Our AI-First CX solutions integrate third-party AI and CX software with our company s professional, advisory, support, skilling, adoption, cybersecurity, and customer success services, ensuring customers receive a comprehensive, outcome-driven experience. The Product/Offer Manager will be responsible for defining the structure, pricing, and scalability of these solutions while ensuring alignment with customer needs and business objectives. This position collaborates with Sales, Presales, Professional Services, Support, Marketing, and Sales Operations to ensure the AI-First CX solution is well-defined, commercially viable, and effectively positioned for growth. Responsibilities Product Management Responsibilities (Solution Definition & Standardization) Define and maintain the AI-First CX solution framework, ensuring alignment with customer needs, vendor capabilities, and industry trends. Develop and maintain standardized, repeatable use cases and professional services packages to enhance scalability and differentiation. Work with AI and CX technology partners to integrate their solutions while ensuring our value-added services (PS, support, advisory, skilling, adoption, cybersecurity, customer success) are included as standard components. Own the solution roadmap, defining future enhancements and expansions in line with market opportunities. Establish qualification criteria for sales and presales teams to ensure effective customer targeting and opportunity prioritization. Offer Management Responsibilities (Commercialization & Packaging) Define the commercial model, including pricing, bundling, and monetization strategies, ensuring AI-First CX solutions are profitable and easy to sell. Develop clear service level agreements (SLAs) and offer structure to prevent ad-hoc customization and ensure standardized delivery. Ensure that AI-First CX solutions drive cross-sell and upsell opportunities across our broader service portfolio (advisory, cybersecurity, skilling, customer success, etc.). Work with Finance and Sales Operations to define profitability models, margin structures, discounting frameworks, and deal approval processes. Contribute to the Quote-to-Cash (Q2C) process, collaborating with the COO (or Sales Operations Team) to streamline quoting, approvals, contracting, and order fulfillment. Sales Enablement & GTM Execution Collaborate with solution/product marketing so they develop structured playbooks, sales kits, and internal training materials to ensure sales teams understand how to position, price, and sell AI-First CX solutions. Collaborate with Solution Architects and Presales teams to enable them to validate and articulate AI-First CX solutions effectively. Work with Marketing to ensure AI-First CX messaging aligns with the company s positioning, value proposition, and customer engagement strategy. Support major sales opportunities by providing product/offer expertise and strategic guidance. Ensure all materials, including internal sales collateral and tools, are available on the company s internal sales portal for easy access and utilization. Performance Measurement & Continuous Improvement Define and monitor KPIs related to AI-First CX adoption, revenue growth, and customer satisfaction. Continuously refine AI-First CX solutions based on sales performance, customer feedback, and competitive analysis. Stay updated on emerging AI-driven CX technologies and industry trends to keep our solutions innovative and competitive. Qualifications 5+ years of experience in product management, offer management within AI, CX, or cloud-based solutions. Experience in reselling third-party AI and CX software solutions while integrating professional and advisory services. Strong understanding of AI-driven customer experience solutions, including chatbots, virtual assistants, automation, and conversational AI. Proven ability to define pricing strategies, commercial models, and go-to-market execution plans. Experience in developing standardized, re-sellable use cases and professional services packages. Strong analytical and business acumen with experience in defining monetization models and profitability structures. Excellent cross-functional collaboration skills, with the ability to work with sales, presales, marketing, and delivery teams. Strong communication and presentation skills, with the ability to translate complex solutions into clear business value.
Job Summary: We are seeking a skilled and creative Motion Graphics / Video Editor with expertise in graphic design, videography, photography, and image editing . The candidate will be responsible for developing visually engaging content that supports marketing, branding, and communication objectives across digital platforms. The role requires strong technical proficiency, attention to detail, and the ability to manage multiple projects within deadlines. Key Responsibilities: Conceptualize, design, and produce motion graphics, videos, and animated content for digital marketing campaigns and promotional materials. Collaborate with the marketing, content, and design teams to develop visual assets aligned with brand guidelines and campaign goals. Execute end-to-end video production , including storyboarding, shooting (videography/photography), editing, and post-production. Edit and retouch photos and images to ensure high-quality and consistent visual output. Develop creative infographics, social media visuals, and multimedia presentations as per project requirements. Work with industry-standard software tools such as Adobe After Effects, Premiere Pro, Photoshop, Illustrator, and Lightroom. Ensure adherence to timelines while maintaining creative quality and technical accuracy. Stay updated with current trends in motion design, animation, and visual storytelling . Contribute to creative brainstorming sessions , offering innovative ideas to enhance visual communication strategies. Required Skills and Qualifications: Bachelors degree or diploma in Design, Animation, Multimedia, Visual Communication , or a related field. 1–5 years of professional experience in motion graphics, video editing, or multimedia content creation . Proficiency in Adobe Creative Suite (After Effects, Premiere Pro, Photoshop, Illustrator, Lightroom) . Strong understanding of composition, color grading, typography, and visual aesthetics . Experience in photography and videography is preferred. Excellent attention to detail, creativity, and organizational skills. Ability to work collaboratively in a team environment and handle multiple projects simultaneously. Preferred Qualifications (Optional): Experience creating content for social media, product videos, and brand campaigns . Knowledge of sound design and color correction workflows . What We Offer: Opportunity to work on diverse and high-impact creative projects . A professional and collaborative work environment that encourages innovation. Competitive compensation based on experience and skill set. Flexible work arrangements (remote or hybrid options available).