We are currently seeking a Workforce Management Analyst 2 to become a valuable member of our team, responsible for managing all WFM tasks within our service center. The ideal candidate should possess a solid understanding of workforce management principles and practices, with expertise in planning, scheduling, attendance management, and performance reporting. You should be capable of working both independently and collaboratively as part of a team, demonstrating exceptional communication and customer service skills. As a Workforce Management Analyst 2 at our organization, you will be tasked with various responsibilities to ensure the smooth operation and optimization of workforce management processes. These include preparing timely reports on staff attendance and performance, sharing findings with management for necessary actions, reconciling daily attendance with timesheets, monitoring real-time performance metrics for each Line of Business (LOB), and communicating effectively with the management and operations team to ensure compliance with company standards. Furthermore, you will be expected to analyze PTO submissions, approve or deny them based on operational impact, submit schedule trade requests, manage process modifications and scheduling events, and utilize accurate schedule measurements to drive continuous improvement. Your role will also involve working closely with staff members, management, Human Resources, and Accounting to maintain staff lists, HC reports, and Master Roster updates. The ideal candidate for this position should have at least 4 years of experience in workforce management, including capacity planning, service level analysis, and performance reporting. Proficiency in Excel and other MS Office products is essential, along with a proven track record in a service center environment, preferably in a BPO setting. Experience with WFM Applications such as Teleopti/Calabrio, NICE IEX, Aspect, Verint, or Genesys would be advantageous, as well as advanced Excel knowledge and familiarity with general scheduling practices. Additionally, the successful candidate should possess strong problem-solving skills, conflict resolution abilities, numerical and analytical proficiency, and exceptional attention to detail. Professional fluency in English, both written and oral, is a requirement for this role. At our organization, we are committed to diversity, equity, and inclusion, and believe in providing fair employment opportunities without discrimination based on gender, ethnicity, socio-economic background, disability, marital status, or veteran status. We celebrate and champion our drive towards building an equitable opportunity environment, and our employees join us in embracing these values. We do not request or require any sensitive personal data to be shared with us during the application process.,
We are looking for a Data Warehouse Engineer with a proven track record in developing Business Intelligence solutions to drive key outcomes. As a Data Warehouse Engineer, you will be responsible for various layers of the data hierarchy, from database design and data collection to a deep understanding of data transformation tools and methodologies. Your role will involve provisioning and managing analytical databases and building infrastructures that incorporate machine learning capabilities into production. You will be based in India and will operate within the Business Analytics unit under the Business Analytics Global Manager. As a Data Warehouse Engineer at Tek Experts, you will play a crucial role in developing data models, gathering data sources, creating ETL processes, and implementing front-end data model solutions to empower our business users to make informed decisions. You will have full responsibility for our Data Warehouse, including infrastructure, data modeling, and audit logging. Additionally, you will be tasked with building automated validation processes to maintain data integrity, optimizing processes for scalability, and taking ownership of designing, building, and deploying data products. Collaboration with Backend, Data Science, Data Analysis, and Product teams will also be a key aspect of your role. To qualify for this position, you should hold a Bachelor's degree in Information Systems, Industrial Engineering, or have equivalent experience. Professional fluency in English, both written and spoken, is essential. You should have three or more years of experience in BI solutions development, including Data Warehouse, ETL processes, SQL, and tools like SSIS\Informatica. Experience in building automated validation processes, data modeling, working with no SQL data platforms, ETL tools and methodologies, as well as BI reporting tools, is required. Strong analytical skills are also a must-have in this role. At Tek Experts, we are committed to diversity, equity, and inclusion. We provide fair employment opportunities without discrimination based on gender, ethnicity, socio-economic background, disability, marital status, or veteran status. Join us in championing our drive towards building an equitable opportunity environment. We do not request any sensitive personal data from our employees.,