Project ManagerWe are seeking a Senior Project Manager to lead and deliver end-to-end Digital transformation projects. This role requires a hands-on leader who can drive complex digital initiatives, manage cross-functional teams, and deliver high-quality solutions on time and within scope. The ideal candidate will have strong technical skills, excellent project management skills, pre-sales and consulting backgroundResponsibilitiesManaging entire operations of IT services for the parent organization and Clients in the USHiring and staffing teams to ensure operations stabilityGet Involved in customer engagement activities and will be the point of contact for Business development Leaders / Client Managers / Vendors / Recruiter LeadersOversee contractual changes/amendmentsDrive Quality initiatives to bring continuous improvementsOversee turnover, training for staff, and involving in their development planningAnalyze and assist associates with their workload, regularly review the performance of the teamOwn end-to-end client service delivery and P&L and ensure high-class service deliveryBe a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&LBe responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, Developing Proposals, aiding and enabling robust transitions etc.Ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitabilityManage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sellMinimum qualifications and ExperienceAround 15 Years experience in Managing IT and BPO servicesShall have experience working with US clients supporting from India and onsite experience is preferredIntellectual agility and analytical outlookCollaborative and Influencing skillsExcellent comm skillsShould have experience in digital technologies like Data Engg, AI/ML, Analytics, Big data, Content mgt, RPA, GenAI, Cyber Security and Enterprise applications on Java, Microsoft and ERP PlatformsPrefer to have experience in writing responses to RFPs and developing technical documentation.Role & responsibilities Preferred candidate profile Perks and benefits