1. Sales & Business Development:Identify and approach potential clients (businesses, institutions, retail customers) for hardware & networking product sales. Understand customer requirements and recommend suitable IT hardware solutions (computers, laptops, servers, networking devices, peripherals, etc.). Prepare and present cost estimates, quotations, and proposals to clients. Follow up with leads, negotiate pricing, and close deals to achieve sales targets. Build and maintain long-term relationships with clients for repeat business. 2. Technical & Product Knowledge:Stay updated on the latest IT hardware, networking products, and industry trends. Explain product features, benefits, and technical specifications to customers. Assist customers in selecting the right products based on their needs and budget. 3. Coordination & Order Processing:Work closely with the purchasing/procurement team to ensure timely order fulfillment. Coordinate with vendors/suppliers for product availability, pricing, and delivery schedules. Ensure smooth order processing, invoicing, and delivery to customers. 4. Customer Support & After-Sales Service:Address customer queries regarding products, warranties, and post-sales support. Resolve complaints and ensure customer satisfaction for repeat business. Gather feedback and suggest improvements in product offerings. 5. Market Research & Reporting:Monitor competitor products, pricing, and promotions. Provide regular sales reports, track performance, and suggest strategies to improve sales. Requirements & Skills:Proven experience in IT hardware/computer sales (preferred but not mandatory for freshers). Basic technical knowledge of computers, laptops, networking devices, and peripherals. Strong communication, negotiation, and persuasion skills. Ability to prepare quotes, invoices, and sales reports. Familiarity with CRM software (optional but beneficial). Self-motivated, target-driven, and customer-focused.
Key Skills & Responsibilities Support Ticket Creation & Followup Handling Customer Support calls Assigning Tickets to Engineers Client Coordination & Support Track & Manage Client Items Data Entry & Scanning Booking and managing Delivery Applications Managing Inward & Outward Maintain attendance using tools Assist in General tasks Prepare and maintain google sheets Conduct feedback calls to the clients after completion of work Overall office coordination to ensure smooth operations
We are seeking a versatile L1/L2 Support Engineer who thrives in a mixed-environment role. This position is perfect for someone who enjoys the analytical challenge of remote support but also values the tangible results of on-site work. You will be the first point of contact for our clients, resolving a wide range of technical issues both from our service desk and directly at client locations. Your ability to communicate clearly, manage your time effectively, and provide white-glove customer service is key to success in this role. Key Responsibilities1. Remote & Help Desk Support (L1/L2): Serve as the first point of contact for client inquiries via phone, email, and chat. Perform initial troubleshooting and diagnosis for hardware, software, and network-related issues. Provide Level 1 and Level 2 technical support, escalating complex issues to senior engineers when necessary. Manage and track support tickets using our PSA tool ([e.g., ConnectWise, Autotask, Jira Service Desk]), ensuring timely resolution and adherence to SLAs. Perform user account management (create, disable, reset passwords) in Active Directory and Microsoft 365. Assist with basic network troubleshooting (connectivity, Wi-Fi, printer issues). Install, configure, and troubleshoot end-user software and applications. 2. On-Site Field Visits & Hands-On Support: Travel to client sites to resolve issues that cannot be handled remotely (e.g., hardware deployment, server maintenance, network infrastructure work). Perform hardware installation, maintenance, and repair (workstations, servers, printers, networking gear). Conduct scheduled health checks and proactive maintenance visits for key clients. Assist with office moves, expansions, and new user setups (imaging PCs, configuring desks, cable management). Provide face-to-face, high-touch customer service, building strong rapport with our clients. 3. Documentation & Continuous Improvement: Document troubleshooting steps and resolutions accurately in the knowledge base. Maintain up-to-date documentation of client site configurations and network diagrams. *- Identify opportunities for improving client systems and processes and communicate them to the team.