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Technical Support Specialist _L2 (Cybersecurity)

Dataguardnxt

2 - 6 years

5 - 8 Lacs

Kochi

Posted:1 week ago

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Job Description


Were looking for an experienced L2 Technical Support Specialist who enjoys solving complex technical challenges, thinking beyond documented solutions, and delivering excellent customer support.

What we’re looking for:
2+ years of technical support experience, with strong L2 expertise Hands-on experience in cybersecurity, backup amp; recovery, disaster recovery, endpoint security, or DLP Strong troubleshooting and problem-solving skills Knowledge of networking, operating systems, virtualization, and Microsoft 365 Excellent communication and customer-handling skills A team player with strong ownership and a customer-first mindsetRelevant industry or vendor certifications will be an added advantage.

Skills Required

Troubleshooting Cyber Security Endpoint Security Technical Dlp Cyber Technical support Endpoint

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