Technical Support Engineer

We are seeking a Technical Support Engineer to join our team in India. The ideal candidate will have 1-6 years of experience in providing technical support and will be responsible for helping customers resolve technical issues with our products.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Document and track customer interactions and resolutions in a ticketing system.
• Collaborate with engineering teams to identify and resolve product issues.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Train and mentor junior support staff as needed.

Skills and Qualifications

• 1-6 years of experience in technical support or related field.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with operating systems (Windows, macOS, Linux) and networking concepts.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with ticketing systems and remote support tools.