Technical Specialist

Bachelor’s degree or equivalent qualification in Computer Science, Information Technology, or a related field.

Relevant technical certifications in Microsoft Intune, Microsoft 365, Windows Endpoint Management, or Microsoft Entra ID are preferred.

Hands-on experience in Microsoft Intune/UEM administration and Windows 10/11 endpoint management.

Experience in Intune policy troubleshooting, application packaging and deployment, endpoint security hardening, and Windows patch management.

Practical experience with PowerShell scripting and Intune Remediations for endpoint detection, troubleshooting, and remediation.

Experience deploying and troubleshooting large application packages exceeding 50 GB through Intune.

Working knowledge of Microsoft Entra ID, Windows Autopilot, BitLocker, Active Directory, DNS, DHCP, PKI, NDES, Certificate Authority (CA), and Network Access Control (NAC).

Understanding of Windows, macOS, and iOS device management, including MDM/MAM, enrollment, application deployment, security policies, and compliance.

Knowledge of IT/OT networking, network segmentation, firewall/proxy restrictions, and endpoint connectivity troubleshooting.

Experience coordinating with Network, Security, AD, PKI, Firewall, Server, Application, OT, and L3 support teams to resolve complex technical issues.

Administer Microsoft Intune/UEM for Windows endpoints, including device enrollment, configuration profiles, compliance policies, Settings Catalog, endpoint security, and CIS Benchmark security hardening.

Perform device-level troubleshooting for Intune policy application failures, CSP/registry validation, MDM synchronization, policy conflicts, Event Viewer logs, and Group Policy dependencies.

Package, deploy, and troubleshoot large application packages exceeding 50 GB using Intune Win32 applications, including detection rules, prerequisites, pilot deployments, and application failure analysis.

Troubleshoot application delivery issues involving SharePoint and network shares, permissions, DNS, firewall/proxy restrictions, network reachability, content downloads, and endpoint connectivity.

Develop, troubleshoot, and deploy PowerShell scripts and Intune Remediations for endpoint detection, automated remediation, and proactive issue resolution.

Manage Microsoft Entra ID, Windows Autopilot, BitLocker encryption, browser policies, device compliance, and Windows 10/11 endpoint configurations.

Manage Windows patching through Intune, including Update Rings, Quality Updates, Feature Updates, deployment schedules, exclusions, and compliance reporting.

Investigate failed or pending patches, policy conflicts, update errors, and compliance gaps to improve overall Windows endpoint patch compliance.

Support endpoint dependencies involving Active Directory, DNS, DHCP, NDES, PKI, Certificate Authority (CA), NAC, and certificate-based authentication.

Support Windows, macOS, and iOS device management, including MDM/MAM, device enrollment, application deployment, security configurations, and compliance policies.

Troubleshoot IT/OT networking issues related to network segmentation, NAC, DNS/DHCP, firewall/proxy restrictions, endpoint communication, and network reachability.

Collaborate with Network, Security, AD, PKI, Firewall, Server, Application, OT, and L3 teams to resolve complex endpoint management, policy, application deployment, authentication, and connectivity issues.

Maintain endpoint management documentation, troubleshooting records, deployment reports, and compliance status updates.