Technical Product Manager (CPaaS)

Technical Prodcut Manager (CPaaS)

Experience:

Location:

Work Mode:

CPaaS (Communications Platform as a Service)

• Own product strategy, roadmap, and end-to-end product lifecycle.
• Manage communication products across SMS, WhatsApp Business API, RCS, Voice, Email, and OTP.
• Create PRDs, user stories, workflows, and acceptance criteria.
• Collaborate with Engineering, Design, QA, and Business teams to deliver product features.
• Manage REST APIs, webhooks, SDKs, and third-party integrations.
• Conduct market research, competitor analysis, and customer requirement gathering.
• Track product metrics, including delivery rates, adoption, retention, usage, and revenue.
• Understand messaging compliance, DLT/TRAI regulations, and communication platform policies.

• 5–8 years of Product Management experience, with

  mandatory hands-on CPaaS/communication-platform product experience

  .
• Strong understanding of SMS, WhatsApp Business API, Voice API, RCS, OTP, or A2P messaging.
• Experience with REST APIs, webhooks, and third-party integrations.
• Proficiency in product documentation, roadmap planning, and feature prioritization.
• Strong analytical, communication, and stakeholder management skills.
• Experience with B2B SaaS or API-driven products.

Preferred:

• Opportunity to work at the intersection of communication technology, digital marketing, and AI.
• High ownership and collaboration with technical and business teams.
• Food provided.