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Technical Consultant - Pune, India

ESP Global Services

3 years

Pune

Posted:1 week ago

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Job Description

Senior ServiceNow Technical Consultant

Location: Pune (On-Site – 4 Days Per Week + 1 WFH)

Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations?

At ESP Global Services, senior ServiceNow consultants don’t just configure modules — they design, build, and own end-to-end solutions that operate in some of the world’s most demanding environments.

If you’re looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a ServiceNow-powered product used in live airport operations, this role offers what larger consultancies often can’t: visibility, influence, and accelerated technical growth.

This is a hands-on, office-based role in Pune (4 days per week), ideal for experienced ServiceNow professionals who want to make a visible and lasting impact.

Why Senior Consultants Choose ESP

In many large organisations, senior ServiceNow engineers are still:

  • Confined to a single catalogue or workstream
  • Focused on delivery tasks rather than solution design
  • Removed from real customer and operational environments

At ESP, you will:

  • Design solutions across ITSM, CSM, FSM, CMDB, Asset Management, and Integrations
  • Work on AirportNow, ESP’s patented ServiceNow-powered platform for airports
  • Influence architectural decisions and platform strategy
  • Collaborate directly with business analysts, architects, and global stakeholders
  • Own the full lifecycle: design, build, test, deploy, support

This is a role for professionals who want to be trusted technical leaders, not just delivery resources.

Job Requirement

What You Bring

  • Bachelor’s degree or MCA in Computer Science, IT, or related field
  • 3+ years hands-on ServiceNow development experience
  • Strong expertise in at least one module: ITSM, CSM, FSM, or GRC
  • Strong scripting capability including:
    • JavaScript
    • Glide API
    • Script Includes
    • Business Rules
  • Experience working with:
    • Flow Designer
    • Integration Hub
    • Transform Maps
    • Integrations and APIs
  • Understanding of CMDB architecture and data modelling
  • Experience in MSP or multi-tenant environments (advantageous)

Preferred Certifications:

  • ServiceNow CSA
  • ServiceNow CIS (ITSM / CSM / FSM / GRC)

What Makes You Successful at ESP

You’ll thrive if you:

  • Want to move beyond single-module development
  • Enjoy learning across multiple ServiceNow capabilities
  • Are curious about how solutions work end-to-end
  • Want exposure to integrations and real platform architecture
  • Want faster growth than traditional large delivery environments

What’s In It For You

  • Competitive salary:
  • Exposure across multiple ServiceNow platform capabilities
  • Opportunity to contribute to a global product (AirportNow)
  • Sponsored certifications and structured learning pathways
  • Exposure to global customers and real-world operational environments
  • Supportive team environment with strong technical mentoring

Location & Working Model

  • Office-Based Role — Pune (5 Days Per Week)
  • Candidates must be willing to work on-site full-time
  • Candidates relocating must plan to live within commuting distance

Who We Are

ESP Global Services has been delivering customised, 24/7 global IT support solutions since 1992. We support more than 200 customers worldwide through on-site engineering, global service desk operations, and specialist technology support.

Through ServiceNow-powered platforms such as AirportNow, we support critical industries like aviation — where reliability, automation, and real-time service delivery are essential.

We are a global community of exceptional people working with one vision:
To exceed expectations and delight customers every time.

ESP Global Services is proud to be an Equal Opportunity Employer.

Apply today and build the next stage of your ServiceNow development career.

Skills Required

Servicenow Solution Design Itsm Asset Management Computer Science Servicenow Development JavaScript Business Rules Data Modelling Platform Architecture IT Support Site Engineering

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