Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About Global Commercial Credit (GCC) : Global commercial credit (GCC) manages the company's credit, collections operations around the world. GCC aims to strike the right balance between helping customers in keeping their card current and taking actions to prevent spending that will not be paid back to American Express. In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment. We mitigate risk & enable spend How will you make an impact in this role? The primary responsibility is to collect delinquent balances on corporate card & client. The portfolio consists of both cancelled relationships and high-risk customers. Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances. This includes handling inbound and outbound calls, advising of account status. Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction. Grow and nurture customer relationships on every interaction that results in measurable Customer value. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Document necessary account information and offer custom solutions that benefit the customer. Balance customer interests with the interests of American Express. Minimum Qualifications Graduates/Undergraduates with minimum 2 years of experience in International Collections domain with excellent communication skills Prior work experience in collections required. Proven analytical and problem-solving skills with a strong attention to detail. Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment. Ability to evaluate card members financial and account data to make sound business decision. Preferred Qualifications Analytical mind & attention to detail. Strong interpersonal, communication and listening skills. Excellent negotiation skills. Demonstrated consultative experience, ability to influence, resourceful. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
