Team Leader - SME BIL

Strategy
• Drive the right sales culture and attitude • Operational quality – manage sales controllable error, rejection, approval rate, TAT etc. • Continuous sales improvement effort, through active engagement with Product, Credit & Operations • Manage customer experience & NIL Customer Complaints

Business
• Deliver budgeted sales target and increase sales productivity • Segment focus, customer focus needs-based selling • Deepen customer relationship penetration through multi-product selling or bundles around anchor product • Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness • Build and manage relationship with business partners / intermediaries / channels • Sells anchored product with bundling, mainly focuses outbound activities

Processes
• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales team’s management • Being measured against Governance and Operational Risk review result of responsible sales units • Ensure no adverse findings in internal / external audit, governance and compliance review • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People & Talent
• Lead and manage a team of 2 to 4 Managers • The Right Coach • Engage every team member and build strong teamwork • Effective performance / scorecard / vintage mix management within budget, discipline in performance management • Identify and groom potential sales leaders • Upgrade people management skill constantly • Manage Attrition of Sales force

Risk Management
• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Being measured against Governance and Operational Risk review result of responsible sales units

Governance
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• Customers: New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank

• MS Office

• Must be a graduate. MBA’s will be preferred.

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.