Team Lead - P2P & O2C

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About the department:

Our CFO support service team provides a range of finance and accounting services, including ERP implementation, legacy accounting, audit assistance, global outsourcing, GAAP advisory, finance transformation, and health checks / clean-up of books of accounts. By partnering closely with our clients, we take a practical, hands-on approach to strengthen financial operations, improve controls and support long-term compliance and stability. Within the finance transformation business, we work with forward-looking organizations to optimize financial operations, enhance decision-making and align finance with business objectives. Our services span organization structure, technology enablement and process improvement.

Whats in it for you?

An opportunity to lead a combined finance operations team while working closely with clients and international stakeholders. You will gain exposure to global finance processes across Cash Applications and P2P, ERP systems, team management and opportunities to improve and streamline existing processes.

Role Description

Lead the day-to-day delivery of Cash Applications and Procure-to-Pay activities for a global client, ensuring service quality, timely delivery and effective issue resolution. The role will be responsible for team management, SLA and KPI performance, stakeholder management, month-end support and continuous improvement across both processes.

Key Result Areas:

Operational Leadership & Service Delivery

Lead day-to-day operations across Cash Applications and P2P, including workload allocation, prioritisation, capacity planning and team coverage. Monitor agreed productivity, quality and SLA / KPI measures across both processes and proactively address operational risks, bottlenecks and service issues.

Cash Applications & P2P Oversight

Provide operational oversight of customer receipt application, unidentified and unapplied cash, reconciliations and foreign-currency items, as well as PO / non-PO invoices, matching and vendor reconciliations. Review complex or aged exceptions and act as the first level of escalation for accounting, transaction and process-related issues.

Stakeholder Management & Query Resolution

Work closely with clients, onshore stakeholders, collections, credit control, procurement, business users, vendors and finance teams to resolve queries and operational issues. Provide timely and professional communication on open items, escalations, risks and action plans, maintaining appropriate documentation.

Controls, Reporting & Month-End Support

Oversee month-end activities across Cash Applications and P2P, including ageing reviews, reconciliations, reporting and audit support. Ensure adherence to defined controls, SOPs and accounting processes, with appropriate review of key outputs and exceptions.

People Management & Development

Coach and support team members, identify training needs and promote cross-training across Cash Applications and P2P to build a flexible and capable team. Conduct regular quality and performance reviews and support effective feedback, knowledge sharing and performance improvement.

Process Improvement & Continuous Improvement

Identify recurring issues, lead root-cause analysis and implement corrective actions across both processes. Drive process standardisation, automation and other continuous improvement initiatives and support transitions or ramp-up of new activities.

Required Competencies, Skills, and Experience

Skills / Experience:

Strong experience in Cash Applications / Accounts Receivable / O2C and P2P / Accounts Payable operations, with hands-on understanding of receipt allocation, unapplied / unidentified cash, reconciliations, PO / non-PO invoices, two-way / three-way matching, GRN and vendor reconciliation. Strong English communication skills, with experience managing international stakeholders, team members and operational escalations.

Competencies:

Leadership, stakeholder management, accounting and process knowledge, analytical and problem solving ability, ownership and follow-through, SLA and deadline orientation, escalation management, coaching and team development, continuous improvement mindset.

Preferred Experience

• Experience supporting EMEA clients; international exposure desirable. • Experience managing high-volume transaction-processing environments across Cash Applications and P2P.

• Hands-on experience with SAP, Oracle or similar ERP / finance systems and relevant banking or procurement platforms.

• Experience with KPI / SLA reporting, month-end activities, root-cause analysis, process improvement and team coaching.

Hiring Process:

Your interaction with us will include,

- Technical / HR

- Assessments