Team Lead - Mumbai

Job Description

ABOUT US Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability unlock the growth with the latest consumer behavior trends in the eCommerce industry by making Same-Day delivery more convenient, reliable affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions increasing retention by 2x by providing best in class experience. KEY RESPONSIBILITIES Roster Planning execution for delivery executives based on the order trend at the hub. Monitor the delivery executives performance, identify low performers help them to improve their performance through PIP. Planning and executing timely dispatches of shipments based on geographical/cluster knowledge. Facilitate new hire onboarding, including conducting orientations and training sessions. Build and maintain relationships with staffing agencies, job boards, and other recruitment sources. Provide real-time support to delivery executives to maintain the best customer experience. BASIC QUALIFICATIONS 2+ years of experiences in logistics industry. Strong management skills Local geography knowledge. Strong knowledge of last-mile delivery operations, including delivery executive and driver roles. Excellent communication and interpersonal skills.