About the Role The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure timely resolution of issues, complaints and challenges. This is a full-time, permanent position. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops. Please also be aware this is a night shift supporting teams in the US Role Responsibilities Developing a working knowledge of Talogy solutions and the administrative side of our platforms. Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. Supporting clients with implementing their own assessment and development projects on Talogy platforms. Taking live calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to): Supporting customers (internal and external) with resolving issues, answering general questions and requests for information about our services. Handling complaints or feedback on live projects. Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects. Providing feedback on support tickets to colleagues in other departments. Meeting service level agreements (SLAs) . Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir. Knowledge, Skills and Experience Requirements Strong IT skills and the ability to learn new systems and administrative portals quickly. Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc. Previous experience in the talent management industry is desirable but not required. Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution. Show more Show less
About the Role The Power BI Engineer will be responsible for building insightful Power BI reports that transform assessment data into actionable intelligence for both internal teams and external clients. Working with data from Talogy's Talent Measurement platform – a suite of applications that our clients use to manage their hiring process and deliver online assessments – you'll create visualizations that bring clarity to complex assessment results. Our culture is all about getting stuff done while having fun. We work hard together to deliver solutions we can feel proud of yet also joke around and laugh with each other. Role Responsibilities: Understanding business needs, designing and building solutions that meet those needs. Capable of architecture, design and implementing warehouse and reporting solutions. Extracting data from bespoke applications and third-party products. Consolidating multiple data sources into a data warehouse and/or data lake. Ensuring data is accessible and structured to facilitate reporting needs. Setting up dashboards and reports in data visualization and reporting tools. Building resilient, reliable, secure and cost-effective solutions. Staying ahead of issues with proactive monitoring and alerting. Implementing best practices. Collaborate as part of an agile team to design, develop, and maintain your team’s software Collaborate with product management to prioritize and plan necessary technical debt remediation and refactoring of our data structures and stored procedures Design and implement repeatable data pull requests and execute ad-hoc requests as needed Mentor junior team members in development practices and assist the engineering manager with design and architecture decisions. Knowledge, Skills, and Experience Requirements: Bachelor’s degree in computer science or a related field, or work experience. 10+ years of strong experience with SQL Servers and relational databases. Strong experience with querying and optimizing complex data sets. Strong experience with creating and optimizing complex stored procedures, functions, and triggers. Strong experience working with older legacy code and systems. Strong experience in data engineering or related roles. End-to-end knowledge from product databases to information visualization. Experience in Azure cloud technologies, including ADF, Functions, DLS, Synapse, etc. Experience in relational database design and architecture. Expert in data visualization and reporting, including SSRS and Power BI. Understanding of OLAP structures (single-layer DW / Kimball). Excellent verbal and written communication skills. Comfortable working with staff at all levels. Ability to self-organize, prioritize, and track tasks. Can work on their own or in a team. Teamwork and collaboration – be willing to share your thoughts and seek ideas and feedback from others in return. Experience with SSIS, AD,F or any other ETL tools. Experience with data warehousing is a plus. Experience with .NET is a plus. Experience with Azure is a plus. Experience working in an agile environment is a plus. Experience in AWS cloud data technologies is beneficial.
About the Role The Power BI Engineer will be responsible for building insightful Power BI reports that transform assessment data into actionable intelligence for both internal teams and external clients. Working with data from Talogy's Talent Measurement platform – a suite of applications that our clients use to manage their hiring process and deliver online assessments – you'll create visualizations that bring clarity to complex assessment results. Our culture is all about getting stuff done while having fun. We work hard together to deliver solutions we can feel proud of, yet also joke around and laugh with each other. Who we are looking for Someone looking to develop their skills in a variety of technical disciplines, requiring an analytical thinker who pays significant attention to detail in their work. A professional who will spend most of their time designing, creating, improving, and deploying Power BI Reports Should have a high degree of intellectual curiosity; constantly thinking about how we can improve our processes and produce excellent, high-quality analytics solutions for our customers. An engineer with a passion for creating excellent reporting and analytical solutions and a willingness to hold both yourself and your team accountable for delivering them. A thirst for learning – you are driven to stay on top of developments in Power BI, Microsoft Fabric, and visualisation technologies. Role Responsibilities Design, develop, and maintain Power BI reports and dashboards that provide actionable insights from assessment data Work with data provided by Talogy’s established ETL processes and other data sources Create and optimize data models within Power BI to ensure reports are accurate and performant Apply innovative visualization techniques to clearly communicate assessment analytics Deploy and maintain Power BI reports in a Microsoft Fabric environment Collaborate with product management to prioritize and plan necessary delivery, design improvements, and performance. Collaborate with the product team and development community of practice to review and discuss new analytics and reporting technologies. Work with subject matter experts to understand data context and reporting requirements Maintain technical documentation and source control related to project design and implementation. Knowledge, Skills, and Experience Requirements Bachelor’s degree in computer science, analytics, or a related field or related work experience. Minimum of 5 years’ experience working with Power BI and Power Query with databases and loading from files in Azure and SharePoint. Experience in consuming data from various sources, including SQL databases, Azure storage, and SharePoint Strong DAX skills with the ability to write complex calculations, including statistical operations and ranking functions Excellent understanding of data modelling, including star and snowflake schema, and use of fact and dimension tables. Demonstrable experience implementing row-level security and dynamic row-level security in Power BI reports Experience with Power BI report performance optimization techniques Familiarity with Microsoft Fabric and Power BI deployment processes Practical experience with Azure SQL (or similar databases) for data exploration and validation Experience with Power BI Desktop and Power BI Service Excellent communication skills, both verbal and written. Excellent numerical skills, including some knowledge of statistics Understanding of data protection principles Comfortable working with staff at all levels. Ability to self-organise, prioritize, and track tasks. Teamwork and collaboration – be willing to share your thoughts and seek ideas and feedback from others in return. PREFERRED QUALIFICATIONS Experience in using Python or R for analysis and incorporating into Power BI visualisations. Familiarity with advanced charting technologies such as Deneb, SVG, or D3.js is ideal. Familiarity with assessment data and psychometric principles Experience with Azure is a plus. Experience with Agile development practices (Scrum or Kanban) is a plus.
The Technical Project Manager role in Talogy’s global Tech Ops PMO team is responsible for providing end-to-end project management support for the company’s general client implementations. Across multiple projects at a time, this includes supporting colleagues across departments with scoping and understanding the requirements to be managed, designing elements of project management, and providing support to clients and colleagues through the implementation of a project. Role Responsibilities Developing a working knowledge of Talogy solutions and platforms. Working with clients and colleagues to develop project “scope of work” plans and documentation. Leads and/or facilitates planning sessions to build consensus among project team members regarding task definitions, sequencing, and interdependencies across a project. Developing, communicating, and maintaining detailed project plans. Preparing project reports for project status meetings as required. Identifying, tracking, monitoring, and communicating on project-related issues, scope changes, variances, and contingencies that may arise during the implementation of projects. Monitoring workflows and deadlines to ensure all team members meet project goals accurately and in a timely manner. Acting as a liaison between clients, colleagues, and other external stakeholders, e.g. vendors, associates, contractors. Maintaining strong customer relationships, e.g., by handling questions, concerns, feedback, etc., with speed, accuracy, friendliness, and professionalism. Working to ensure project plans deliver against SLAs and other KPI expectations regarding costs, schedules, quality, and customer satisfaction. Following processes around documentation of client work and interactions, e.g,. utilizing client relationship management and project management tools such as Salesforce and OpenAir. Knowledge, Skills, and Experience Requirements Previous experience in a project management environment is required. Education/certification in project management is preferred. Proficiency in using web-based project management software, e.g. MS Project, Jira etc. Strong IT skills and the ability to learn new systems quickly. Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. Previous experience in the talent management industry is desirable but not required. Demonstrable evidence of being able to collaborate effectively with others, multitask, and prioritize workloads for self and others.
The Technical Project Manager role in Talogys global Tech Ops PMO team is responsible for providing end-to-end project management support for the companys general client implementations. Across multiple projects at a time, this includes supporting colleagues across departments with scoping and understanding the requirements to be managed, designing elements of project management, and providing support to clients and colleagues through the implementation of a project. Role Responsibilities Developing a working knowledge of Talogy solutions and platforms. Working with clients and colleagues to develop project scope of work plans and documentation. Leads and/or facilitates planning sessions to build consensus among project team members regarding task definitions, sequencing, and interdependencies across a project. Developing, communicating, and maintaining detailed project plans. Preparing project reports for project status meetings as required. Identifying, tracking, monitoring, and communicating on project-related issues, scope changes, variances, and contingencies that may arise during the implementation of projects. Monitoring workflows and deadlines to ensure all team members meet project goals accurately and in a timely manner. Acting as a liaison between clients, colleagues, and other external stakeholders, e.g. vendors, associates, contractors. Maintaining strong customer relationships, e.g., by handling questions, concerns, feedback, etc., with speed, accuracy, friendliness, and professionalism. Working to ensure project plans deliver against SLAs and other KPI expectations regarding costs, schedules, quality, and customer satisfaction. Following processes around documentation of client work and interactions, e.g,. utilizing client relationship management and project management tools such as Salesforce and OpenAir. Knowledge, Skills, and Experience Requirements Previous experience in a project management environment is required. Education/certification in project management is preferred. Proficiency in using web-based project management software, e.g. MS Project, Jira etc. Strong IT skills and the ability to learn new systems quickly. Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. Previous experience in the talent management industry is desirable but not required. Demonstrable evidence of being able to collaborate effectively with others, multitask, and prioritize workloads for self and others. Show more Show less