Sysmex India is looking for Engineer, Customer Care to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

6+ years of work experience in IVD industry. Perform troubleshooting on issues related to workflow and instruments. Investigate problems, diagnose probable causes and provide solutions. Recognize and communicate product issues, complaints and potential improvements. Managing Installation, maintenance and repair Sysmex product lines including Escalating exceptional issues to minimize customer down-time. Monitor and respond to communication devices during all scheduled times Support and provide ownership of technical issues at existing customer sites. Vacancy is open in Uttar Pradesh (Lucknow). B.E. Biomedical / Instrumentation / Electronics and Telecommunication. We offer competitive remuneration, healthcare, and a range of employee benefits.

Engineer, Customer Care -All India Engineer, Customer Care -All India Requirements 4+ years of work experience in IVD industry. Identifying and analyzing instrument and system problems Repairing to meet specifications Escalating exceptional issues to minimize customer down-time Managing AMC (Annual Maintenance Contracts) Handling & maintaining Inventories of Spares. Experience in Diagnostics, Biomedical or IVD industry is a must. Must have excellent technical knowledge. Must build, manage & hold customer relationships at all levels. Vacancies are open at these locations in India Maharashtra (Mumbai & Pune), Uttar Pradesh (Allahabad), Haryana, Gujarat, West Bengal (Kolkata), Tamil Nadu (Chennai). B.E. Biomedical / Instrumentation / Electronics and Telecommunication. We offer competitive remuneration, healthcare, and a range of employee benefits. Eager to enhance your career while making a real impact? Sysmex is your next destination! Mail us at careers@sysmex.co.in with Job Posting code SYS-IND-02-CC and your location. You are redirected to a 3rd party website! Clicking on a social media link implies that you understand you are leaving our site and entering a third-party website. We are not responsible for their content, privacy policies, or terms of use. Please review their terms and privacy policy before proceeding. We do not endorse or control the third-party website and disclaim any liability for damages or consequences.