Role Overview:- The Manager – IT Infrastructure & Operations will be responsible for planning, implementing, securing, and managing the hospital’s IT infrastructure to ensure reliable, scalable, and secure technology operations. This includes data centres, servers, storage, networks, hospital management systems, PACS, clinical applications, IoT medical devices connectivity, and end-user support. The role ensures 24x7 availability of IT systems supporting patient care, administration, and compliance with healthcare IT standards. Key Responsibilities:- Infrastructure Management · Oversee design, implementation, and maintenance of data center, servers, storage, and virtualization platforms. · Manage hospital-wide wired and wireless networks, telephony, ensuring high availability, security, and scalability. · Ensure PACS (Picture Archiving and Communication Systems), HMIS/EMR, LIS, RIS, and other clinical systems run with high uptime. · Implement IT disaster recovery (DR) and business continuity plans. · Manage cloud and hybrid infrastructure. Operations Management · Lead the IT service desk and technical support team to ensure timely resolution of incidents and service requests. · Monitor system performance, conduct capacity planning, and implement performance tuning. · Define and monitor IT operations KPIs (uptime, response time, ticket resolution, etc.). · Ensure compliance with NABH, HIPAA, and other healthcare IT security and privacy standards. · Manage vendor relationships and service level agreements (SLAs). Security & Compliance · Implement cybersecurity measures including endpoint security, firewalls, IDS/IPS, and data protection. · Conduct periodic audits and risk assessments. · Ensure compliance with healthcare data protection regulations (HIPAA / local health IT guidelines). Team & Vendor Management · Supervise IT operations staff including network engineers, system administrators, and support engineers. · Coordinate with biomedical engineering teams for integration of IT-enabled medical equipment. · Liaise with hospital leadership, clinical teams, and external vendors for smooth IT operations. Qualifications Education: i)) Bachelor’s Degree in Information Technology, Computer Science, Electronics, or related field (mandatory). ii) Master’s Degree (MBA/ M.Tech) preferred. iii) Certifications such as ITIL, CCNA/CCNP, MCSE, VMware, CISSP, or CISM will be an added advantage. Experience: i) 8-10 years of overall IT experience with at least 5 years in IT Infrastructure & Operations management. ii) Prior experience in a healthcare/hospital environment of similar scale (minimum 500+ beds) is highly desirable. iii) Proven track record in managing mission-critical IT systems, data centers, and clinical application infrastructure. iv) Hands-on expertise in networking, servers, virtualization, storage, cybersecurity, and cloud integration. v) Experience with HIS/EMR, PACS, and medical device connectivity preferred. Skills & Competencies i) Strong leadership and team management skills. ii) Excellent troubleshooting, problem-solving, and decision-making abilities. iii) Knowledge of healthcare IT standards and regulatory compliance (HIPAA, NABH, HL7, DICOM). iv) Ability to manage budgets, vendor contracts, and large-scale IT projects. v) Strong communication and stakeholder management skills. vi) Availability for on-call duty in critical situations (24x7 hospital environment).
As the IT Manager at our healthcare organization, you will be responsible for overseeing various aspects of our IT systems to ensure smooth operations and support for our staff and patients. Your key responsibilities will include: Helpdesk Management: - Providing strategic oversight of the hospital's IT Helpdesk function to ensure timely resolution of user issues through various support channels. - Governing policies for IT asset management, including procurement, inventory tracking, warranty management, and vendor coordination for all hardware. - Approving and monitoring budgets, resource allocation, and consumables usage to ensure efficiency. - Ensuring proper documentation and audit trails for IT materials and asset lifecycle management. - Ensuring secure integration of biometric and access control systems into hospital IT systems. Hardware Management and Support: - Leading the management, installation, and maintenance of all IT hardware across the organization. - Ensuring availability and reliability of hardware systems by proactively identifying and addressing potential issues. - Providing strategic oversight of hospital servers and data center infrastructure for maximum uptime of critical applications. - Managing hardware lifecycle, disaster recovery plans, and data backup strategies. - Approving data sharing policies and access management to ensure compliance with IT standards. Software Implementation and Integration: - Overseeing the deployment, configuration, and integration of software applications, including HMIS support. - Coordinating with vendors and internal teams to ensure software meets organizational needs and regulatory requirements. - Leading testing, troubleshooting, and user training for new software applications. - Ensuring legal compliance and security by managing licenses and application support. Health Information System (HIS) Coordination: - Acting as the primary coordinator for all HIS-related projects and ensuring integration with other systems. - Overseeing administration, security, and data integrity of HIS to comply with healthcare regulations. - Leading efforts to improve HIS functionality, performance, and user experience. - Collaborating with healthcare staff to understand requirements and provide ongoing support and maintenance. CCTV Management: - Providing oversight of the hospital's CCTV infrastructure to ensure integration, uptime, and data storage availability. - Planning and coordinating with vendors for installation, upgrades, and expansion of CCTV systems. - Ensuring data backup and storage management in compliance with policies and guidelines. - Defining maintenance schedules, AMC contracts, and vendor SLAs for CCTV systems. - Monitoring CCTV-related IT policies for data retention and access permissions. Project Management: - Identifying, planning, and executing new IT projects in alignment with hospital strategy. - Ensuring remote location IT support through secure connectivity and standardized processes. - Overseeing digital communication platforms and social media integration for patient engagement. Vendor Management: - Developing and managing partnerships with IT solution providers, vendors, and suppliers. - Negotiating contracts, SLAs, and pricing for cost-effective solutions. - Monitoring vendor performance and ensuring timely delivery and services. - Evaluating new vendors and technologies to enhance IT systems. Network & Cybersecurity Management: - Providing strategic oversight of the hospital's network infrastructure, including LAN, WAN, and cybersecurity. - Ensuring high availability, speed, and security of the IT network to support various applications. - Overseeing LAN cabling, network architecture, routers, switches, and wireless access points. - Defining and enforcing network security protocols to protect against threats. - Conducting regular audits to address security concerns and ensure business continuity. Strategic IT Planning: - Developing and executing IT strategy aligned with business and healthcare goals. - Implementing infrastructure changes to meet organizational needs and technological trends. - Managing IT budgets to ensure efficient resource allocation. Team Leadership and Management: - Leading and managing the IT department, including recruitment, performance management, training, and development. - Fostering a collaborative work culture and ensuring high-quality service delivery. - Assigning tasks, setting priorities, and motivating the team to meet established timelines. Required Skills & Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field. - 8-10 years of IT experience with 5 years in a leadership role, preferably in healthcare. - Strong hardware management, HIS implementation, and IT infrastructure knowledge. - Problem-solving, leadership, communication, and budgeting skills. - Knowledge of healthcare regulations and standards related to IT. Desirable Skills: - Certifications such as ITIL, PMP, CISSP. - Experience with cloud computing, healthcare-specific software, and project management. Work Environment: - Full-time position based in the main office or hospital with occasional travel to different facilities. This comprehensive job description highlights your role in managing IT operations, implementing software solutions, ensuring network security, and strategic planning to support our healthcare organization effectively.,
As an Application Manager (HIMS), your role involves overseeing the end-to-end management of the Hospital Information Management System. This includes coordinating with HMIS vendors for customization, upgrades, troubleshooting, and system integration. You will be responsible for ensuring the effective functioning of modules related to patient care such as OPD, IPD, Emergency, Pharmacy, Laboratory, Radiology, Billing, Insurance, etc. Monitoring system performance, uptime, and usage analytics to ensure availability and reliability is also a key part of your responsibilities. Regular audits need to be conducted to ensure data accuracy and compliance with NABH, NABL, and other statutory requirements. Additionally, managing Mobile Health Applications to support patient engagement, teleconsultation, online reports, appointment booking, and digital health records is crucial. Key Responsibilities: - Oversee end-to-end management of the Hospital Information Management System - Coordinate with HMIS vendors for customization, upgrades, troubleshooting, and system integration - Ensure effective functioning of modules related to patient care - Monitor system performance, uptime, and usage analytics - Conduct regular audits to ensure data accuracy and compliance with statutory requirements - Manage Mobile Health Applications for patient engagement and digital health records User Support & Training: - Provide application-level support to doctors, nurses, administrative staff, and other end users - Organize regular training sessions and workshops for optimal software use - Act as a liaison between hospital departments and software vendors - Maintain user manuals and SOPs for applications System Integration & Enhancement: - Coordinate integration between hospital applications - Gather user feedback for proposing enhancements and customizations Vendor & Stakeholder Coordination: - Liaise with software vendors, service providers, and internal departments - Track Service Level Agreements (SLAs) and ensure timely support Data & Security Management: - Ensure data accuracy, security, and compliance with healthcare regulations - Work with IT security team for access controls and backup systems Reporting & Documentation: - Generate reports related to application performance and system updates - Maintain detailed documentation of workflows and configurations - Develop dashboards and MIS reports for management Qualifications Required: - Educational Qualification: Bachelors or Masters degree in Computer Science, Information Technology, Health Informatics, or related field - Experience: Minimum 5-7 years of experience in application support or health IT, including hands-on work with HIMS or similar hospital applications. Prior experience in a hospital or healthcare setting is mandatory Technical Skills Required: - In-depth knowledge of HIMS, EMR, LIS, PACS, and related healthcare systems - Understanding of SQL databases, data analysis, basic scripting or programming - Familiarity with HL7, DICOM, ICD coding, and integration protocols in healthcare IT Soft Skills Required: - Strong communication and coordination skills - Ability to manage a team and work cross-functionally - Problem-solving attitude with a user-centric mindset Preferred Skills: - May require working beyond regular hours during application updates or system outages - Role involves coordination between medical, administrative, and technical teams - Must ensure availability of critical applications 24x7 in collaboration with the IT support team,