Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 10-15 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 10-15 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations

Role & responsibilities Create and maintain key business data related to loan applications, disbursements, collections etc. Release periodic updates to ZMs for effective and quick decision-making. Manage data requirements from other departments. Preferred candidate profile Graduate in any stream. Should have 1 to 2 years experience in MIS and reporting in BFSI / NBFC industry. Effective Communication and coordination skills. Proficient in MS Office (Excel, Word and PowerPoint) Should be good at planning & organizing.

Role & responsibilities Identifying the manpower requirement with the Business team. Strategically use various channels of recruitment such as social media, employee referrals, campus drives for closures. Provide smooth recruitment experience to candidates during various stages of recruitment. Stakeholder management internal and external. Preferred candidate profile Graduate / Post graduate Freshers / MBA in HR. Good communication. Good interpersonal skills. Knowledge of recruitment. Good at Planning & Execution. Excellent at Stakeholder management. Knowledge of MS-office. Should be flexible to travel extensively in rural areas.

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Malayalam and Hindi/Odia language is Mandatory

Role & responsibilities To review and process the loan application of customers generated by the Field Officers. KYC Verification, Evaluating the group loan application. Handle data requirements related to income and documentation of customers, raised by concerned stakeholders. Maintain all MIS related to operations related to income assessment, credit verification etc. Conduct tele-verification calls to clients / customers and share observations with concerned stakeholders in business. Ensure correct and timely updating of income details of customers on internal business applications. Knowledge and understanding of reading Credit Bureau (CB) reports etc. Preferred candidate profile Working knowledge of MS Office, especially MS Word, Excel, etc. Good verbal and written proficiency of regional language and Tamil/English. Good at analysis and reporting. Good Interpersonal skills Perks and benefits Medical, PF & ESIC Benfits.