We are seeking a motivated and articulate Telecaller to join our team, focusing on bond calls related to machinery products. The ideal candidate will be responsible for initiating outbound calls to potential clients, providing information about our machinery offerings, and fostering strong customer relationships to drive sales and ensure customer satisfaction. Key Responsibilities Outbound Calling: Initiate calls to prospective clients to introduce and promote our machinery products and services. Customer Engagement: Understand customer needs and provide tailored information to address their requirements. Lead Generation: Identify and qualify leads through effective questioning and active listening. Product Knowledge: Maintain up-to-date knowledge of machinery products to accurately inform and advise customers. Sales Conversion: Persuade potential customers to make purchasing decisions, aiming to meet or exceed sales targets. Record Keeping: Document all customer interactions, feedback, and sales activities in the CRM system. Follow-Up: Conduct follow-up calls to nurture leads and close sales opportunities. Customer Support: Address and resolve customer inquiries or concerns promptly and professionally. Collaboration: Work closely with the sales and technical teams to ensure customer satisfaction and product delivery.
Surya industries **Location:** D1/1, VASHIST PARK PANKHA ROAD. OPPOSITE, JANAK CINEMA , INDIAN OIL PETROL PUMP SAGAR PUR NEW DELHI- 110046 **Job Description:** Surya industries is seeking enthusiastic and motivated individuals to join our team as Telecallers. As a Telecaller, you will be responsible for reaching out to potential customers, introducing them to our products/services, and generating leads. This is an excellent opportunity for individuals who possess excellent communication skills, are target-oriented, and enjoy engaging with people over the phone. **Key Responsibilities:** 1. Make outbound calls to prospective customers from the provided database. 2. Introduce and explain our products/services to potential clients. 3. Answer incoming calls from prospective customers and address their inquiries. 4. Keep accurate records of calls made and results achieved. 5. Achieve daily and monthly targets for lead generation and conversion. 7. Follow up on leads and maintain communication with potential customers. **Qualifications:** 1. Proven experience as a Telecaller or similar customer service role. 2. Excellent communication and interpersonal skills. **Benefits:** 1. Competitive salary with performance-based incentives. 2. Comprehensive training and ongoing support. 3. Opportunities for career advancement within the organization. 4. Positive and dynamic work environment. 5. Health and wellness benefits. If you are passionate about communication, enjoy talking to people, and are driven to achieve targets, we would love to hear from you! Please submit your resume and a cover letter to rohitxy73@gmail.com Surya industries is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Job Title: Quality Manager & ERP Coordinator – Manufacturing (PET & Aluminium Bottles) Location: Surya Industries, Samba, Jammu Work Type: Full-time | On-site Experience: 5–6 years preferred in manufacturing / quality / ERP operations About Us: Surya Industries is a growing manufacturing company based in Samba, Jammu, specializing in PET and aluminium bottle packaging for the liquor, pharmaceutical, and agrochemical industries. With state-of-the-art machines and a committed team, we are expanding our operations and are looking for a hands-on, detail-oriented, and driven Quality Manager to support day-to-day operations and help build the factory’s systems and documentation. Role Summary: The QC Manager will build, implement, and manage a robust Quality Management System across the plant. This role requires strong technical knowledge of PET bottle manufacturing, Aluminium bottle manufacturing, hands-on experience in ASB machines, and the ability to maintain process discipline, documentation accuracy, and cross-department coordination. The QC Manager will ensure that all products meet specifications, production data is accurate, stock is transparent, and the plant remains audit-ready at all times. Key Responsibilities: Create, maintain, and control all Quality Documents (SOPs, WI, QC sheets, CAPA logs, checklists). Maintain and update all product drawings and specifications with version control. Prepare and maintain a complete QC equipment list, calibration schedule, and calibration records. Establish and implement machine operation SOPs and critical parameter sheets for all ASB 50 MB machines. Build and maintain a Golden Sample library for every SKU. Perform and supervise hourly quality checks (visual, dimensional, weight, stress, leak). Maintain and report daily rejection percentages, defect-wise and machine-wise. Lead root cause analysis (RCA) for defects using structured methods (5-Why, Fishbone). Inspect all the incoming materials (Including resin, masterbatch, slugs, corrugated boxes etc), and create appropriate GRN entries in the ERP Prepare the plant for internal and external audits and ensure full documentation compliance. Develop and maintain the QC room, equipment, and standards. Training and Process Discipline: Conduct regular worker training on PET bottle defects, sampling, handling, and hygiene. Create and maintain a monthly training schedule, attendance sheet, and evaluation method. Brief operators on first-piece approvals and ensure sign-off for every changeover. Ensure strict adherence to SOPs by production and QC teams. Production & Stock Coordination: Oversee daily raw material issuance and reconcile against production output. Validate daily production updates (machine-wise) and ensure data accuracy. Maintain Finished Goods (FG) stock, Hold stock for reinspection, and rejection stock records daily. Ensure all FG boxes have complete product and shift information on the labels. Handle pre-dispatch inspection, product release, and documentation. Create dispatch documentation/invoicing and Inspection reports to ensure correct SKU, quantity, batch, and QC status. Provide weekly dashboards to management — RM consumption, production output, rejection %, downtime (if available). Plant Management Support: Assistance in monthly salary calculation & disbursement. Ensure cleanliness, 5S, and basic machine area discipline. Oversee stock space organization and weekly rearrangement. Monitor and support daily invoicing and dispatch accuracy. Documentation & Systems Implementation : (Prepare formats; execution can be through QC/production teams): Pet – Maintenance and Breakdown registers Bottle – Maintenance and breakdown registers, DB meter register Machine List & Machine-wise maintenance schedule Preventive Maintenance Calendar CAPA register Supplier quality feedback format (Resin, Slugs, Corrugated Boxes, etc) Sampling plan for each SKU Basic Control Plan for each product Non-conformance report (NCR) format KPIs (Key Performance Indicators): Rejection % (daily/weekly/monthly) Machine-wise and defect-wise rejection analysis On-time calibration completion Training completion & operator skill improvement Accuracy of production, stock, and RM reports Hold stock reduction Audit performance and documentation readiness Timely preventive maintenance coordination Dispatch accuracy and zero customer complaints Who We're Looking For:Must-Haves: Degree/Diploma in Mechanical, Industrial, Chemical, or Production Engineering 5+ years of experience in quality or production in a manufacturing environment Good computer skills: Excel, Word, basic ERP usage (Tally Mfg, Marg, or custom ERP) Basic understanding of QC tools , documentation, and SOP creation Ability to coordinate with workers, admin staff, and transporters Bonus Skills: Prior experience with PET blow molding or aluminium bottle manufacturing Exposure to ISO audits , GMP, or pharma packaging processes Experience in process improvement , training, or 5S implementation Personality Fit: Hands-on and proactive attitude High sense of ownership and discipline Comfortable working in a factory environment Motivated to learn and grow with the factory’s expansion What We Offer: A chance to build and implement systems from scratch Exposure to both PET and aluminium packaging operations Opportunity to grow into a Factory Manager or Operations Lead Learning and mentorship from a passionate leadership team Competitive salary based on experience and performance Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹30,000.00 per month Ability to commute/relocate: Samba, Jammu and Kashmir: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current and expected CTC? What is the notice period at current job? Experience: Quality control: 2 years (Required) Location: Samba, Jammu and Kashmir (Required) Work Location: In person