Job
Description
Experience: 5+ years in a managerial role Industry Preference: Banking, Insurance, BPO, Back Office Education: Bachelors Degree (MBA preferred) Job Overview: We are looking for an experienced Assistant Manager to oversee operations, drive team performance, and ensure seamless business delivery. The ideal candidate should have experience managing 80-100 associates with at least 5-6 Team Leaders reporting and a strong background in process management, workforce planning, and digital solutions projects. Key Responsibilities: Team Leadership & Performance Management: Oversee a team of 80-100 associates, with direct reporting from 5-6 Team Leaders. Conduct daily/weekly reviews with Team Leaders and monitor process-level performance. Drive motivation and ensure high engagement levels among staff. Operational Management: Develop, implement, and review operational policies and procedures. Ensure adequate backups and planned leaves to maintain seamless business continuity. Manage workforce planning, scheduling, attrition, and absence management. Conduct associate-level interviews to ensure required staffing per business needs. Training & Development: Facilitate ongoing training, cross-training projects, and process upgrades. Deputize staff for product-related training and career development. Process Optimization & Quality Assurance: Identify process improvement opportunities, create SOPs, and manage process maps. Conduct system audits, monitor quality assurance, and implement problem resolution strategies. Work closely with IT to troubleshoot and resolve technical issues. Client & Financial Management: Build and maintain strong client relationships. Ensure timely completion of client/vendor billing and financial tasks. Contribute to Annual Operating Plans (AOP), GP optimization, and project costing. Reporting & Data Management: Utilize MS Excel, PowerPoint, Google Sheets, Google Docs, and Google Data Studio for MIS reporting. Track key performance indicators (KPIs) and generate analytical reports. Key Skills & Qualifications: Strong people management skills with experience handling large teams. Excellent communication & presentation skills for client and internal interactions. Expertise in process improvement, workforce planning, and team motivation. Proficiency in MS Excel, PowerPoint, and Google Suite (Sheets, Docs, Data Studio). Ability to work extended hours, six-day workweeks, and weekends as per business needs. Willingness to travel to different sites/locations as required. Technical proficiency to collaborate with IT for process/system enhancements.
