Customer Service Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. ToUltimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. You will be responsible Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features or products Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams What we need from you Candidate should have following quality for subject post: Experience as a Customer Support Specialist or similar CS role Familiarity with Logistics and Freight Forwarding Industry is a plus Experience using help desk software and remote support tools Strong client-facing, communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases