We are seeking a highly motivated and customer-focused Hindi Customer Support Executive to join our team. As a Hindi Customer Support Executive, you will be responsible for providing excellent customer service, resolving customer complaints, and promoting our products/services to customers via phone, email, or chat. Responsibilities: - Handle incoming customer calls, emails, and chats in Hindi - Respond to customer inquiries and provide solutions to their problems - Resolve customer complaints and issues in a professional and timely manner - Promote our products/services to customers and upsell/cross-sell where applicable - Meet daily/weekly/monthly targets and performance metrics - Maintain accurate records of customer interactions and update CRM software - Collaborate with other teams to resolve customer issues - Participate in training and development programs to improve skills and knowledge Requirements: - 12th pass or graduate with good communication skills in Hindi - 0-2 years of experience in customer service or call center - Excellent communication and interpersonal skills - Ability to work in shifts (including night shifts) - Proficient in using computers and software applications - Ability to work independently and as part of a team Preferred Skills: - Experience in customer service or call center - Knowledge of Hindi language and culture - Basic computer skills and typing speed - Ability to handle multiple tasks simultaneously - Positive attitude and willingness to learn What We Offer: - Competitive salary and benefits package - Opportunities for career growth and development - Training and development programs - Fun and dynamic work environment - Recognition and rewards for outstanding Job Type: फ़ुल-टाइम Pay: ₹12,735.18 - ₹35,355.04 per month Work Location: In person
We are seeking a highly motivated and customer-focused Hindi Customer Support Executive to join our team. As a Hindi Customer Support Executive, you will be responsible for providing excellent customer service, resolving customer complaints, and promoting our products/services to customers via phone, email, or chat. Responsibilities: - Handle incoming customer calls, emails, and chats in Hindi - Respond to customer inquiries and provide solutions to their problems - Resolve customer complaints and issues in a professional and timely manner - Promote our products/services to customers and upsell/cross-sell where applicable - Meet daily/weekly/monthly targets and performance metrics - Maintain accurate records of customer interactions and update CRM software - Collaborate with other teams to resolve customer issues - Participate in training and development programs to improve skills and knowledge Requirements: - 12th pass or graduate with good communication skills in Hindi - 0-2 years of experience in customer service or call center - Excellent communication and interpersonal skills - Ability to work in shifts (including night shifts) - Proficient in using computers and software applications - Ability to work independently and as part of a team Preferred Skills: - Experience in customer service or call center - Knowledge of Hindi language and culture - Basic computer skills and typing speed - Ability to handle multiple tasks simultaneously - Positive attitude and willingness to learn What We Offer: - Competitive salary and benefits package - Opportunities for career growth and development - Training and development programs - Fun and dynamic work environment - Recognition and rewards for outstanding Job Type: फ़ुल-टाइम Pay: ₹12,735.18 - ₹35,355.04 per month Work Location: In person