Student Support Manager

We are looking for an experienced and proactive Student Support Manager to lead student support operations, manage a team, and ensure a smooth and satisfactory student experience. The ideal candidate should have excellent communication, coordination, problem-solving, and team management skills.

Key Responsibilities

· Lead and manage the student support team to ensure timely resolution of student queries and concerns.

· Handle escalations related to admissions, enrolments, documentation, fees, and academic support.

· Monitor daily team performance, productivity, and service quality.

· Establish and maintain effective processes for student communication and grievance resolution.

· Coordinate with admission, academic, finance, and operations teams to resolve student issues.

· Maintain accurate student records, reports, and documentation.

· Track student satisfaction, follow-ups, and pending requests to ensure timely closure.

· Train, guide, and motivate team members to achieve departmental targets.

· Prepare regular MIS reports and share performance updates with management.

· Identify operational gaps and implement improvements to enhance the overall student experience.

Required Experience & Qualifications

· Total Experience: 3–5 years of relevant professional experience.

· Relevant Experience: Minimum 3 years in student support, customer support, education operations, or student relationship management.

· Team Management Experience: At least 1–2 years of experience handling a team, managing escalations, and monitoring team performance.

· Preferred Industry: Candidates from EdTech companies, educational institutions, or online learning platforms will be preferred.

· Graduate or postgraduate in any relevant discipline.

· Excellent verbal and written communication skills.

· Strong coordination, problem-solving, decision-making, and leadership abilities.

· Proficiency in MS Excel, Google Sheets, MIS reporting, and documentation.

· Ability to manage multiple tasks, meet deadlines, and work in a target-driven environment.

*@Female Preferred

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Internet reimbursement

Work Location: In person