Support Managers with client engagement ensuring all information is accurate and provided on time Provide support and guidance for all implementations and go lives Provide daily functional support to the teams, to support the successful delivery of General Ledger documents and files. Performs financial audits, analyses data, reconcile and balance payroll results, payroll postings and GL interface transmittals for all on and off cycle processing s and adjustment runs Reviews all variances through investigation and resolution processes, completes root cause analysis as required, and recommends client intervention procedures and communicates variances Analyzes accounting compliance issues and determines financial impacts and risks to Strada/client financials/processes Facilitates appropriate resolutions based on those impacts, including system configuration changes Makes formal recommendations to the client regarding escalated issues and resolves client inquiries based on financial and legal compliance impacts and risks to Strada, Strada s clients, and funding sources Analyzes internal processes, methods, and procedures to ensure appropriate audit controls are in place and being followed Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs)and other process documentation Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate Contribute to team meetings and raise any issues immediately to your Operations Manager Serves as expert responder to all audit requests ensuring the accurate and timely responses Provides reconciliations of payroll related balance sheet accounts to clients as required. Communicates regularly with various payroll processing teams to resolve escalation issues and to share lessons learned to optimize service delivery Communicates with Clients and Vendors to resolve Accounting and Treasury related issues Working with Operational Management and Products to implement automation, innovation, and any continuous improvement programs Support Year End Ability to recognize and deal appropriately with sensitive and confidential information Proactively identify upsell opportunities Support Management with the resolution of client escalations, along with lessons learned Upskill and develop team members through training delivery and coaching to enable them to fulfil their role Time Recording to be completed on time and accurately Other duties, as assigned by your immediate supervisor and/or manager Build good relationships with all lines of businesses where appropriate Participates in projects and activities as needed and assigned Key experience Strong analytical and problem-solving skills Strong communication skills (written and verbal) Detail-oriented, organized and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines Payroll Experience Accounting/Finance experience - specifically Bank Account reconciliation experience. Proficient in Microsoft Office, Advanced Excel - pivots, vlook-ups, concatenate Requires the ability to interact with others in multiple locations globally Self-motivated and a willingness to learn Graduate from any stream / Diploma Holder 2 -5 years experience

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role: To support the Operations Manager in maximising the effectiveness and efficiency of the teams to provide a first class and quality service to customers. The incumbent would be part of the Strada team and the primary responsibility will be to ensure all related transactions within the process occur in a timely manner. The incumbent will ensure that the entire team of TL, SME, Trainee Administrators, and Senior Administrators are functioning as per their job responsibilities and deliverables. Will enact as a bridge to ensure that all requirements with the end client are fulfilled. Preparing proper actionable, deliverables in case of all processes & resources. Implementation of effective & efficient processes, system & manual to ensure cross functional & cross resources training to make the activity process dependent rather than person dependant Project Planning, Risk Management, Resource management & movement will be key objectives assigned Main Responsibilities: Strategic Providing Necessary Technical Leadership At Account level Identifying And Developing BCP And DRPs(Disaster Recovery Plan) Wherever Applicable Coordinating With Quality to Identify And Implement GB Projects If Required Identifying And Developing Appropriate Work-flow Model For Processes Creating Schedules Of Deliveries (In Case Of Projects) Developing A Project Plan (In Case Of Projects) Driving And Implementing Changes - Ensuring Process Improvements (Re-engineering)/ Change Implementation Analyzing & forecasting business trends followed by planning for the same Transitioning - Coordinating And Planning With Transition Department And Providing Support In terms of expertise & resources Co-ordinating with various departments for identifying & implementing various projects Manage all resources to achieve business objectives Client Handling, Support And Communication Defining And Understanding Operations Requirements And Aligning Processes To Fulfil The Same Handling Client Calls Daily / weekly or as needed Interacting With Client through Mails - Reporting/ Issues/ Queries Etc. Collecting data for billing purposes - production man hour etc. Co-coordinating billing activities with finance department Tracking Customer Complaints To Closure Analysis/ Reviews Reviewing And Analysing Process Metrics For All Processes In The Account Performing Risk Analysis At Proposal Stage And Plan For Mitigation Conducting Inter-Departmental Audits As Required (If certified by Quality) Reports Reviewing, sending and Presenting Senior Management Reports Ensure that the Process Instructions are properly documented & regularly updated Reviewing Process Plans, Daily Dashboards & other documents Resource Management RMG Interface - Work Force Planning, Transfers/ Promotions Signing Off Etc. - Consult With TL Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies HCM Interface -Raising Appropriate Resource Requisitions As and When Required - Consult With TL Succession Planning - Identifying & developing a second line of managers, team leaders Optimizing Shift Utilization, Allocation & Planning Controlling Attrition Identifying And Implementing Talent Engagement Activities Performance Management Setting Goals/ KRAs For The Process and For Resources Conducting Appraisals - Midterm/ Annual Mentoring Conducting One to One Meetings with the Subordinates Training & Development - Interface - Sending training nominations - consult with TL s Sending R & R nominations to HR - Consult with TL s Conducting Skip Level Meetings Employee Life Cycle Interviewing/ Selecting Work Force - Operations Interviews Grievance Handling / Leave Sanctioning / Completion of Resignation Formalities Responsible For Termination Of Employment Of Poor/ Defaulting Resources If As Required Production Signing Off On Deliveries (In Case Of Projects) Ensuring Issue Resolution Allocates Optimum Staff resources to complete payroll services to customers Ensures all appropriate quality processes and procedures are adhered to Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements Identifying And Managing Process Risks Ensuring Continuous improvement Of Process Metrics Through Constant Review, Analysis And Planning. Compliance Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc. Ensuring All Process SLAs Are Met Ensuring ISMS/GDPR Compliance for all processes handled Adhering to company policies, Rules & Regulations Adhering to Work Timings, Leave Schedules Key experience B.E / MBA / C.A / Post Graduate 5-7 Years Supervisory/Management experience for US Payrolls PMP / Diploma in payrolls/ Six Sigma Certification would be an added advantage PC Literacy - Word and Excel (Advanced Level) Good technical knowledge of US payroll, and US payroll systems or other transactional or analytical operations Create base line documents for referencing for future projects/resources

Create Annual Activity Planner and share with the client and TPV. Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up . Agree password format for the year Service Delivery Act as First point of escalation for payroll queries. Handle all the non-Payroll related tickets under the correct function . Mass upload, master data processing in hrX (only if applicable) Exchange event monitoring (only for hrX clients) Manager RCA - Arrange RCAs. validate quality Etc LVMS or BO reports to ensure all the ticket are close on time by TPV Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate SLA Reporting Cross check the KPI with the real results and report to TPV to identify and correct any deviation Updating of SLA and fail reason in LVMS reported on monthly bases. Change Requests Check Client/Strada CSW/SOW for compliance Check Strada/TPV CSW/SOW for compliance Notify PSM on Change Requests raised Apply the CR process as per VPS 3.0 std. process Update CSW and get client s approval on the changes in Docs Escalations SPOC for TPV s First Escalation point for Clients. Include in RAG the escalations with PSM help Manage issues that need to be escalated - TPV related Security and Compliance Initiate SI process in case any SI detected by PSA Perform SOC1 Controls Hyper-care Participate in Hyper care calls Collaboration with Project Manager, PSM and OA team for Integration Support etc Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition) VPS process Walkthrough call with all the new CLIENTs during Hypercare Governance Manage regular Operations calls (Corrections call/Post-payroll call etc) Prepare post payroll Review Deck. Manages Operational Plan to track actions/issues. Manage issues that need to be escalated - TPV related Ensure adherence to all agreed schedules as per SOW for Client/TPV Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client. Requirements 2+ years of client /vendor management experience in similar industries Experience in leading and handling client call 3 years Degree/Dipolma

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Delivery Key responsibilities: Daily Collaborating with PSA s to track payroll progress according to the approved timeline. Evaluate priority issues with PSA agents on a daily basis and confirm proper follow-up. Handling client / TPV concerns and relationship building. Monthly Creating Service Review presentations (TPV countries) and conducting client calls. Check and authorize TPV invoices promptly, ensuring they comply with the SOW and that POs are correct and valid. Generate billing data for the client and ensure it is properly invoiced to the customer Guarantee precise and timely completion of the Client footprint and Margin file. Governance call with Parthers Support PSA during post payroll calls and correction ( For the countries with challenges ) Cross check BO entries are updated accuratley, LVMS miss comments to be reviewed. Adhoc Global Hypercare log preperation and leading of calls Conducting payroll walkthrough for newly onbaorded customers Access managemnt approvals for client specific Managing and driving remediation account processes Check process related documents are updated with latest information Inspect and endorse BRD documents. Conduct hypercare calls based on payroll timelines, ensuring alignment with projects. CR management - Moving CRs in sales force for client approval. Signing of the CR to TPVs post analysing the cost and effort ( Negotiating with Vendor on price if the cost doesn t seems reasonable) Review and approval of RCA before forwarding to the client. Managing security inscident process by aligning with SI team, partner ( If applicable ), CSL and client. Assisting in panel interviews. Taking lead on complex CRs ( Entity creation, descope etc) Cordination with commercial team , TPV and client for descoping activities of accounts. Quarterly access review management Take lead in client specific testings on new system releases and CRs. Audit support based on customer requirement Contract renewals and modification support Raising RR request based on project requirement Attend or facilitate internal meetings Cordinate with ITSCO for technical support. Annual Year End activities management. CPI indexation review for vendors Requirements Minimum 5 years experience with Payroll and HR operations in CLIENT facing situations 3 years Degree/Diploma Exceptional influencing skills, both internally and externally Effective at managing both up and down the organizational chain via communications through to execution. Change management experience Experience of working in a complex matrix structure Understanding of delivery models from global delivery centre perspective Highly flexible approach to working hours/ travel Take ownership and be responsible within the activities of the role Ability to identify and mitigate risks Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills

The Strada Payroll Country Champion is a critical subject matter expert and strategic leader responsible for ensuring our Strada Pay solution is compliant, efficient, and meets all regulatory standards for a specific country or group of countries. You will act as a central point of expertise for all things payroll in your region, working closely with Product Development to shape the future of our platform. Key Responsibilities Serve as the go-to payroll expert for your assigned country, with deep knowledge of local legislation, tax laws, and compliance standards. Monitor and assess upcoming regulatory changes by working closely with the Compliance Alerts team,

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Strada Payroll Country Champion Strada Payroll Country Champion is a key subject matter expert and leader for a Country (or group of Countries where appropriate) ensuring that compliance and regulatory standards are met by the Strada Pay solution, working closely with the Product Development team to guide the product roadmap. Key Responsibilities Subject matter leader in UAE payroll compliance, legislation, and local regulations, acting as key reference point for teams internally on standard payroll service, business process, Strada Pay technology, and compliance matters. This will include pro-actively scanning upcoming changes to legislation and tax laws in their country through the Compliance Alerts team, the Global Payroll Association, and other sources. Working closely with the Product development team to guide the development roadmap, including collaborating to keep country workbooks updated, country new requirements and changes. Review and analyze current payroll procedures in order to recommend changes leading to best-practice solutions and avoid manual workarounds to the extent possible Evolve Strada Pay’s competitive market offering in terms of functionality, cost effectiveness and user experience. Responsible for driving continuous improvement to Strada Pay product in the country, methodology for delivering and templates/standards. Give subject matter expertise and advice to Strada Pay project teams working on deployments of the payroll service to each account and ensuring effective transition into operation. This may include supporting implementation teams with training / knowledge about Strada Payroll standards and functionality and working with implementation colleagues to align clients to Strada Payroll Standards. Support solutioning / acting as gatekeeper to Client customization requests. You will also act as the go-to person for areas of subject matter expertise, including pre-sales support/queries, able to showcase to Clients the Payroll capabilities, discuss do’s and don’ts, successes and pitfalls, lessons learned, best practices and standards are refined / updated. Actively contribute to Country Champion network across countries/regions. General requirement Expert knowledge of processes, policies and regulations within the area of UAE Payroll End to end UAE Payroll and Statutory knowledge is mandatory 5-8 years relevant experience of UAE Payroll, HR Outsourcing in a corporate environment. Graduate/Postgraduate from recognized University Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment. Attention to detail. Excellent written and verbal skills Self-motivated and a willingness to learn. Ability to lead and manage a team. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role To support the Operations Manager in maximising the effectiveness and efficiency of the teams to provide a first class and quality service to customers. The incumbent would be part of the Strada team and the primary responsibility will be to ensure all related transactions within the process occur in a timely manner. The incumbent will ensure that the entire team of TL, SME, Trainee Administrators, and Senior Administrators are functioning as per their job responsibilities and deliverables. Will enact as a bridge to ensure that all requirements with the end client are fulfilled. Preparing proper actionable, deliverables in case of all processes & resources. Implementation of effective & efficient processes, system & manual to ensure cross functional & cross resources training to make the activity process dependent rather than person dependant Project Planning, Risk Management, Resource management & movement will be key objectives assigned Main Responsibilities Strategic Providing Necessary Technical Leadership At Account level Identifying And Developing BCP And DRPs(Disaster Recovery Plan) Wherever Applicable Coordinating With Quality to Identify And Implement GB Projects If Required Identifying And Developing Appropriate Work-flow Model For Processes Creating Schedules Of Deliveries (In Case Of Projects) Developing A Project Plan (In Case Of Projects) Driving And Implementing Changes - Ensuring Process Improvements (Re-engineering)/ Change Implementation Analyzing & forecasting business trends followed by planning for the same Transitioning - Coordinating And Planning With Transition Department And Providing Support In terms of expertise & resources Co-ordinating with various departments for identifying & implementing various projects Manage all resources to achieve business objectives Client Handling, Support And Communication Defining And Understanding Operations Requirements And Aligning Processes To Fulfil The Same Handling Client Calls Daily / weekly or as needed Interacting With Client through Mails - Reporting/ Issues/ Queries Etc. Collecting data for billing purposes – production man hour etc. Co-coordinating billing activities with finance department Tracking Customer Complaints To Closure Analysis/ Reviews Reviewing And Analysing Process Metrics For All Processes In The Account Performing Risk Analysis At Proposal Stage And Plan For Mitigation Conducting Inter-Departmental Audits As Required (If certified by Quality) Reports Reviewing, sending and Presenting Senior Management Reports Ensure that the Process Instructions are properly documented & regularly updated Reviewing Process Plans, Daily Dashboards & other documents Resource Management RMG Interface - Work Force Planning, Transfers/ Promotions Signing Off Etc. - Consult With TL Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies HCM Interface -Raising Appropriate Resource Requisitions As and When Required - Consult With TL Succession Planning – Identifying & developing a second line of managers, team leaders Optimizing Shift Utilization, Allocation & Planning Controlling Attrition Identifying And Implementing Talent Engagement Activities Performance Management Setting Goals/ KRAs For The Process and For Resources Conducting Appraisals - Midterm/ Annual Mentoring Conducting One to One Meetings with the Subordinates Training & Development – Interface – Sending training nominations – consult with TL’s Sending R & R nominations to HR – Consult with TL’s Conducting Skip Level Meetings Employee Life Cycle Interviewing/ Selecting Work Force - Operations Interviews Grievance Handling / Leave Sanctioning / Completion of Resignation Formalities Responsible For Termination Of Employment Of Poor/ Defaulting Resources If As Required Production Signing Off On Deliveries (In Case Of Projects) Ensuring Issue Resolution Allocates Optimum Staff resources to complete payroll services to customers Ensures all appropriate quality processes and procedures are adhered to Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements Identifying And Managing Process Risks Ensuring Continuous improvement Of Process Metrics Through Constant Review, Analysis And Planning. Compliance Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc. Ensuring All Process SLAs Are Met Ensuring ISMS/GDPR Compliance for all processes handled Adhering to company policies, Rules & Regulations Adhering to Work Timings, Leave Schedules Key Experience B.E / MBA / C.A / Post Graduate 5-7 Years Supervisory/Management experience for US Payrolls PMP / Diploma in payrolls/ Six Sigma Certification would be an added advantage PC Literacy - Word and Excel (Advanced Level) Good technical knowledge of US payroll, and US payroll systems or other transactional or analytical operations Create base line documents for referencing for future projects/resources Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role To process the CA payrolls by meeting the obligations such as TAT & accuracy levels as specified. To provide an effective and efficient CA payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty To proactively seek learning opportunities to develop and maintain good knowledge of Strada's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. Responsibilities Production Responsible For Processing And Meeting Targets Given For The Same Responsible For Second Level Verification Of Data If Required Providing Feedback On Quality Issues Found During Audits Responsible for timely escalation of production related issues Responsible For Maintaining Accuracy Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third-party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business Updating Process Related Reports and Documents Compliances Ensuring ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules Responsible for processing end to end Canadian payroll and ensure the service is delivered as per the Canadian Law Need to have basic understanding of the Canadian deductions such as CPP,EI and the income tax Need to have basic understanding of the Canadian year end forms such T4's and RL-1 slips. Requirements Graduate from any stream / Diploma Holder 2-5 years’ experience in CA payroll PC Literacy - Word and Excel (Basic Level) Benefits By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Diversity Policy Statement Strada does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less

Role & responsibilities Role: We are seeking an experienced SAP SuccessFactors Employee Central Service Center (ECSC) specialist to manage AMS (Application Management Services) support operations for our customers. The ideal candidate will have 10-12 years of experience in SAP HCM and SuccessFactors, with expertise in ECSC, Employee Central, and other SF modules . This role requires strong ticket management, issue resolution, stakeholder communication, and team leadership skills. Key Responsibilities: AMS Support & Ticket Management: Manage L1, L2, and L3 support tickets related to SuccessFactors ECSC . Ensure timely resolution of issues, root cause analysis, and preventive measures . Handle incident, change, and problem management processes efficiently. Customer Engagement & Stakeholder Management: Act as the primary point of contact for AMS customers , ensuring high service levels. Conduct regular customer reviews, service performance reporting, and continuous improvement initiatives . Work closely with HR, IT, and business teams to understand and resolve HRIS-related issues. Technical & Functional Expertise: Configure and troubleshoot SuccessFactors Employee Central Service Center (ECSC) . Knowledge of Ask HR, HR ticketing systems, workflow setup, and integrations with Employee Central . Experience in Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning Management System (LMS) is a plus. Team Leadership & Mentoring: Guide and mentor junior consultants and offshore/onshore support teams. Define best practices, knowledge-sharing frameworks, and training sessions for AMS teams. Integration & System Enhancements: Work with SAP Cloud Platform Integration (CPI) , BTP, and APIs for integrations with third-party HR systems . Support quarterly SuccessFactors release updates , regression testing, and new feature enablement. Required Skills & Qualifications: 10-12 years of experience in SAP HCM & SuccessFactors. Expertise in Employee Central Service Center (ECSC) and ticket management workflows . Strong knowledge of SAP SuccessFactors Employee Central and good exposure to other SF modules . Experience with AMS support models, SLA management, and ITSM tools (ServiceNow, Remedy, etc.). Understanding of SuccessFactors integration with SAP ERP, middleware, and third-party applications . Strong problem-solving, analytical, and customer-facing communication skills . SAP SuccessFactors Certification in Employee Central or ECSC is preferred. Nice to Have: Exposure to BTP (Business Technology Platform) and SAP Cloud Platform Integration (CPI) . Experience in HR process optimization and automation . Knowledge of HR Service Delivery models and HR Helpdesk solutions . Preferred candidate profile SF ECSC ,EC

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com ROLE : SAP Security specialist Extensive knowledge and experience on at least two compliance tools like GRC, CSI etc. • Experience in Internal/External audit compliance. • Experience in working S/4 HANA PCE version and SAP Fiori. . Should have knowledge and experience in SuccessFactors ECP and EC. • Should be able to understand and create role matrix and SOD matrix. • Should have strong communication skills and client interaction skills. • Experience in gathering the information from the business users and provide them the role concept and design structure. • Experience in working with CUA systems. • Should be able to mentor the other team members on the critical issues and processes.

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada To learn more about us, visit stradaglobal.com ROLE : SAP HCM German Payroll RESPONSIBILITIES : • Design and deliver high quality solutions through system configuration that meets overall business requirements • Act as SPOC for one or several accounts, doing coordination tasks and providing technical and expert support to other consultants in the Team • Act as the HR Services lead for SAP Payroll Management development, defect identification, and defect resolution • Analysis of payroll / time schemas to identify root cause and solution of pay & time discrepancies Resolve complex defects related to Overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips and others specific Belgian payroll configurations • Participates in SAP HR projects as an integral part of a cross-functional team to support the delivery of HR Services. • Must have experience on Belgian Payroll - Schemas, sickness process, PCRs, wage type creation, basic pay configuration, etc. • Troubleshoot and resolve HCM & Payroll problems/failures for both external and internal customers and updating ticket logging systems in a timely and accurate manner Key Skills: • SAP Experience in Payroll Management • SAP HCM Experience for German Payroll • SAP HCM Experience in PA / OM / PA and PT • SAP HCM Experience in ABAP is an extra very valuable in this role. • Must possess strong decision-making and organizational skills REQUIREMENTS : SAP HCM Consultant - Payroll Management The SAP HCM Consultant will act as a SAP Payroll Expert for the HR Service Delivery Payroll Team for German accounts. The SAP HCM Payroll Consultant will be responsible for the accurate and timely execution of payroll / time processes for multiple pay groups. This would include the evaluation of the Payroll schemas, Overtime, contribution, taxes, customer agreements, legal reporting customizing and other post payroll process. SAP HCM & Payroll configuration for business requirements, schemas, PCRs, wage type creation, basic pay configuration, etc. Kindly inbox profiles to venkatesh.kosana@stradaglobal.com We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Stradas employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.