Store Manager - Royce' Chocolate

Key Responsibilities:

• Oversee and manage all aspects of retail operations, including cash handling, day-to-day store functions, inventory management, and shelf-life control.
• Lead recruitment, training, and motivation of the store team, fostering an environment of high performance and collaboration.
• Drive sales across multiple channels, including in-store, corporate accounts, and bulk orders, ensuring consistent revenue growth.
• Ensure the proper management and maintenance of all store assets, equipment, and facilities to uphold the brand's standards.
• Implement and maintain visual merchandising strategies to create an appealing and engaging shopping experience.
• Address and resolve customer concerns with a diplomatic and solution-oriented approach, maintaining high levels of customer satisfaction.
• Monitor store performance and provide actionable insights to improve operations and meet business objectives.
• Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Candidate Qualifications & Skills:

• A minimum of 5-8 years of experience in luxury retail, food retail, or hospitality, with at least 2 years in a leadership or managerial role.
• Exceptional customer service and communication skills, with the ability to manage relationships and handle complex customer interactions.
• Highly organized, detail-oriented, and able to structure and prioritize tasks effectively to meet deadlines and goals.
• Strong leadership skills, with a focus on driving execution, meeting targets, and ensuring team accountability.
• A graduate degree in any discipline; an MBA or diploma in Retail Management is a plus, though not essential.
• A no-nonsense approach toward achieving results while maintaining high standards of performance and professionalism.