We are looking for a Research & Insights Specialist (Concierge Hub) who will be a part of the BuyerForesight Events Concierge (BEC) Team and the Hub sub-division BEC plays a crucial role in delivering exceptional experiences and enhancing the overall satisfaction of BuyerForesight clients and participants at every event program hosted by BuyerForesight As a Research & Insights Specialist, you will play a pivotal role in supporting event planning and execution by conducting thorough vendor research, maintaining databases, and providing timely and relevant information and recommendations to clients & internal stakeholders The ideal candidate will have previous experience working in a concierge/event research or data research role. Given the evolving nature of our business, we rely on our associates for flexibility and foresight while maintaining confidentiality related to high-level processes and operations. BEC sub-divisions are: Concierge Hub a) R&D b) Event Planning Concierge FinOps Concierge Travel & Admin Key Duties and Responsibilities: (other duties maybe assigned) The primary responsibility is to ensure the smooth functioning of the Concierge Hub by providing quick turnaround on all requisitions & continuously building an ongoing database. Research Conduct thorough research to identify and continuously update a comprehensive database of vendors for various event needs. Organize the database by country, major cities, and regions to facilitate easy access and retrieval of information. Perform digital vendor exploration to browse online platforms, websites, and forums to identify new and upcoming venues/vendors in the assigned region. Watch virtual venue tours or online reviews to gather a sense of the space and its offerings. Input new vendor details into the BuyerForesight database, ensuring accuracy and consistency. Regularly update vendor entries with any changes, such as renovations, pricing adjustments, or changes in services. Local Culture Exploration Compile & maintain a repository of local and regional cultural information to aid in understanding the sentiments and nuances of each location. Create & maintain a database of associations, seasonality trends, moderators, hosts, and speakers relevant to event planning. Stay updated on cultural events, festivals, and celebrations to incorporate into event planning when relevant. Research cultural traditions, customs, and preferences to provide cultural insights to clients and tailor event experiences accordingly. Develop a rich understanding of local city dynamics, touching upon facets like culture, prominent industries, transportation, and unique attractions. Requisition TAT Ensure prompt response and quick turnaround times in providing information and recommendations from the internal database and research inputs. Act as the first point of contact for responding to inquiries on any vendor type, rates, location/regional/vendor intelligence. You should have 5-6 years of experience in data research, preferably in the events or hospitality industries, or equivalent experience in vendor acquisition, research/event management, or travel/event operations. Ability to work with global requirements in multiple time zones, multi-cultural teams and a high-pressure environment. Proficiency in Google Workspace/Drive, Zoom Conference & Microsoft Office. An analytical mind and the ability to form insights based on every data point gathered. Why you should work with us We re agile and flexible as long as the deliverables are met We re a young, vibrant and energetic team with different cultures being part of our family Your growth could be accelerated if you re able to showcase your skills and knowledge We pay higher than industry standards for most of our roles We work out of a co-working space where you get to meet and interact with other businesses to improve business knowledge We have Fun Friday sessions at work to mix play with work Our training sessions are more practical than classroom which makes you learn and implement while actually delivering value Because you re smart and can make an informed decision

We are looking for a Concierge Hub Operations Manager who will be a part of the BuyerForesight Events Concierge (BEC) Team managing two broad areas of RD and event planning within the Concierge Hub sub division. BEC plays a crucial role in delivering exceptional experiences and enhancing the overall satisfaction of BuyerForesight clients and participants at every event program hosted by BuyerForesight. As a Concierge Operations Manager, you will play a pivotal role in ensuring the efficient and effective operation of the concierge department.By overseeing quality standards, anticipating and addressing potential issues, managing team performance, and fostering partnerships, you will contribute to the overall success and profitability of the company. He/She will have previous experience working in a concierge/event experience or hospitality management role. Given the evolving nature of our business, we rely on our associates for flexibility and foresight while maintaining confidences related to high-level processes and operations. BEC sub divisions are Concierge Hub a) RD b) Event Planning Concierge FinOps Concierge Travel Admin Key Duties and Responsibilities: (other duties maybe assigned) The primary responsibility is to ensure the smooth functioning of all subdivisions within the concierge department. This involves maintaining quality standards, identifying potential issues early on, implementing contingency plans, monitoring team performance, managing activities, while overseeing profit and loss, and fostering relationships with vendors and partners. 1. Quality Assurance Conduct regular quality assessments across all segments of the concierge function and ensuring accuracy and recency of the information Develop and maintain quality standards and protocols as per the defined SLA Provide feedback and training to team members Collaborate with stakeholders to implement improvements 2. Team Management Monitor and analyze key performance indicators (KPIs) related to concierge activities Identify trends and patterns in activity data that signal opportunities for efficiency improvements and develop strategies accordingly c. Implement those strategies to streamline processes and maximize productivity Conduct performance reviews and provide constructive feedback for professional development Proactively monitor operations to identify and address potential issues Analyze performance metrics, customer feedback, and market trends to anticipate risks 3. Escalation Management Develop strategies and protocols to mitigate risks and ensure uninterrupted service Act as the first point of contact for resolving escalated issues and complaints Implement measures to prevent recurring issues and improve customer satisfaction You should have 8-10 years of experience in Concierge services, hospitality management, event management or travel/event operations. Ability to work with a global requirement in multiple time zones with a multi-cultural team and a high-pressure environment. Google Workspace/Drive, Zoom Conference Microsoft office proficiency Have an analytical mind and form insights based on every data point gathered Managed minimum 5 people