Station Head – Courier & Logistics Operations

Station Head – Courier & Logistics Operations

Company: Professional Couriers Network Limited (PCNL)
Location: Mayapuri, New Delhi
Job Type: Full-time, On-site

Job Description

PCNL is looking for an experienced Station Head to manage day-to-day courier operations at its Delhi station. The candidate will be responsible for operational efficiency, shipment movement, team management, customer satisfaction, business growth and cost control.

Key Responsibilities

• Manage daily courier operations, including booking, pickup, sorting, dispatch and delivery.
• Ensure timely shipment movement and delivery while minimising pending consignments.
• Supervise station employees, delivery staff and operational teams.
• Coordinate with branches, hubs, customers and business associates.
• Monitor operational performance, productivity and service quality.
• Handle customer complaints and ensure timely resolution.
• Coordinate with the sales team to acquire new customers and increase revenue.
• Control operational expenses and minimise shipment loss and damage.
• Prepare daily and monthly MIS reports and monitor performance against targets.
• Ensure compliance with company policies and standard operating procedures.

Requirements

• Graduate in any discipline.
• 5–8 years of experience in courier, logistics or transportation operations.
• Previous experience managing a courier station, branch, centre or hub is preferred.
• Strong leadership, team management and problem-solving skills.
• Good knowledge of shipment tracking, dispatch and last-mile delivery operations.
• Proficiency in Hindi and working knowledge of English.
• Basic computer skills and experience preparing operational reports.

Salary: As per company norms and experience.

Candidates with proven experience in courier and logistics operations and the ability to manage station performance independently are encouraged to apply.

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person