Job Title:Inside Sales Executive Purpose of Role: The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment. Accountability & Responsibilities of Role: Make outbound calls to prospective customers from provided databases or marketing-generated leads. Understand customer needs and qualify leads to pitch appropriate products or services. Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. Accurately document customer interactions and outcomes in the CRM system. Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. Stay informed on product features, promotions, industry trends, and competitor offerings. Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities. Position Requirements: Educational Background: Bachelor's degree in business administration, Marketing, Communications, or a related field (preferred). Work Experience: 1-3 years of experience in outbound calling, tele sales, or inside sales. Experience with CRM systems and sales tracking tools. Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance. Technical / Industry Skills: Strong communication, persuasion, and negotiation skills. Target-driven with a high level of self-motivation and resilience. Multilingual abilities are a plus. Key Competencies: Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results. Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction. Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication. Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude. Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy. Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable). Success Metrics: Number of conversions/sales achieved Call volume and productive talk time Conversion rate from leads to customers Follow-up response rate and CRM data accuracy Work Environment & Schedule: Full-time role; shift-based or fixed schedule as per business requirements On-site model May require weekend availability based on campaign or customer demand
Purpose of Role: The Payroll Specialist is responsible for managing and overseeing the monthly payroll process for both the India and Qatar offices, ensuring accurate and timely payment of employee salaries. The ideal candidate will have exceptional attention to detail, strong numerical skills, and a thorough understanding of the relevant aspects of Indian and Qatar labor laws and payroll regulations. Accountability & Responsibilities of Role: o Payroll Processing : Prepare the payroll schedule in a timely and accurate manner monthly, according to the companies policies and procedures ensuring that all alterations to the payroll are made based on information provided and have the required approvals. o Accuracy of Payroll Transactions : Diligently monitors and verifies all deductions, advance payments, allowance payments and recoveries as documented in the records. Collaborate with relevant managers or HR team members to confirm accuracy, promptly making any necessary adjustments to rectify identified errors. o Statutory Compliance Management: Ensure full compliance with all statutory requirements, including PF, ESI, Professional Tax (PT), Labor Welfare Fund (LWF), Income Tax (TDS), and any other applicable Indian labor and tax regulations. Maintain accurate records, ensure timely filings, and coordinate with statutory authorities as required. o Verification of Staff Payments : Thoroughly checks and verifies all staff payments related to final settlement (FFS), including resignations, end-of-contract payments, and termination clause payments. Collaborates with team members to ensure accuracy and compliance, making necessary adjustments to address any discrepancies. o Financial Reconciliation : Meticulously checks and reconciles the bank transfer list with the bank summary and net payment report. Ensures the net payment report aligns with the register, and thoroughly reviews the payroll summary, advance payments, outstanding loan balances, and records of overtime, holiday leave, and absences. o Post-Payroll Review and Issue Resolution : After completing the final payroll run, thoroughly review any miscellaneous reports and promptly resolve any outstanding queries to ensure accuracy and completeness. o Reporting: Prepare and distribute payroll reports to senior management as required. o Audit Support: Assist with internal and external audits by providing necessary payroll information and documentation. o Employee Support and Query Resolution: Deliver prompt and effective support to employees by addressing payroll inquiries through the payroll inbox or HR Helpdesk, ensuring timely and accurate responses to maintain employee satisfaction. o Enhancing Payroll Systems : Continuously evaluate and upgrade payroll systems and processes to improve efficiency, accuracy, and compliance. Implement new technologies and best practices to streamline payroll operations and enhance overall performance. o Payroll and Dynamics 365 System Accuracy : Maintain the highest standards of accuracy in the Dynamics 365 & Payroll system by regularly auditing data, implementing robust validation checks, and promptly addressing any discrepancies to ensure precise and reliable payroll processing. Key Performance Indicators: Payroll Accuracy Rate Payroll Timeliness Reconciliation Accuracy Report Timeliness and Accuracy Query Resolution Time Internal Customer Satisfaction Position Requirements: o Experience: Minimum of 6 years of experience in payroll processing and excellent Excel Skills. o Qualifications: Bachelorl's degree in accounting, Finance, Business Administration, or a related field and Professional Payroll Certification is preferred. o Skills: o Excellent English communication skills, both written and verbal, to effectively engage employees and stakeholders. o Spoken & Written Arabic is an advantage. Key Competencies Required: o Customer-Focused Payroll Services: Prioritize the needs and satisfaction of employees by delivering exceptional payroll services. Ensure timely and accurate payroll processing, and provide clear, responsive communication to address any payroll-related inquiries or concerns. o Promoting Team Collaboration : Work closely with HR, finance, and other departments to ensure seamless payroll operations. Foster a collaborative environment by sharing knowledge, supporting team members, and contributing to collective problem-solving efforts. o Results Driven: Demonstrate a strong commitment to achieving high standards of payroll accuracy and efficiency. Consistently meet deadlines, minimize errors, and implement improvements to enhance overall payroll performance. o Driving Technological Advancements: Identify and implement cutting-edge payroll technologies and software solutions to streamline processes, enhance data accuracy, and improve overall efficiency. Stay updated with industry trends to continuously upgrade payroll systems and practices. o Maintaining Confidentiality : Uphold the highest standards of confidentiality by safeguarding sensitive payroll information. Ensure that all employee data and financial records are handled with discretion and in compliance with privacy regulations.
Purpose of Role: We are seeking a detail-oriented and customer-focused Customer Service Representative to handle real-time chat-based support / Voice based support for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment. Accountability & Responsibilities of Role: Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner. Provide accurate information regarding products, services, billing, and policies. Troubleshoot problems and guide customers through step-by-step solutions when needed. Manage multiple chat conversations simultaneously while maintaining high-quality responses. Escalate unresolved or complex queries to the appropriate support level or department. Log all customer interactions accurately and thoroughly into the CRM or ticketing system. Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency. Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT). Required Skills & Qualifications: Must-Have: 03 years of experience in chatbased customer service or contact center role. Excellent written communication skills with strong grammar, punctuation, and tone awareness. Ability to multitask and manage concurrent chats effectively. Strong typing speed and accuracy (typically 35+ WPM). Familiarity with chat platforms and CRM tools. Nice-to-Have: Experience using tools like Zendesk Chat, Intercom, LivePerson, or Fresh Chat. Exposure to omnichannel support environments. Multilingual skills are an advantage. Success Metrics: Chat First Response Time (FRT) Chat Resolution Rate Customer Satisfaction (CSAT) Concurrent Chat Handling Efficiency Adherence to Quality and Compliance Standards Work Environment & Schedule: Full-time role with shift flexibility, including evenings, weekends, or holidays as needed. On-site