Job
Description
Role Overview: As a SER - Monitoring Expert at Valtech, you will play a crucial role in defining and owning the monitoring strategy for Xstore POS and Mobile Apps platforms. You will be responsible for designing and implementing monitoring dashboards, building alerting frameworks, driving incident detection automation, collaborating with support teams for RCA and incident prevention, integrating monitoring with ServiceNow/JIRA, optimizing existing monitoring solutions, mentoring junior developers, and reporting monitoring KPIs to provide insights for continuous improvement. Key Responsibilities: - Define and own the monitoring strategy for Xstore POS and Mobile Apps platforms. - Design and implement monitoring dashboards using Grafana, Kibana, Firebase Crashlytics, New Relic, Uptime Kuma. - Build alerting frameworks with clear severity levels (P1P4) and escalation rules. - Drive incident detection automation to reduce MTTR (Mean Time to Resolve). - Collaborate with L2/L3/ support teams/DevOps for RCA and incident prevention. - Integrate monitoring with ServiceNow/JIRA for automated incident creation. - Optimize existing monitoring solutions and recommend new tools. - Mentor junior monitoring developers and ensure knowledge sharing. - Report monitoring KPIs and provide insights to leadership for continuous improvement. Qualification Required: - Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. - 6+ years of experience in IT monitoring or observability engineering. - Strong hands-on expertise with monitoring tools such as Grafana, Kibana, New Relic, Firebase (Crashlytics & Performance), Uptime Kuma. - Experience working with POS or enterprise retail platforms, ideally Oracle Xstore. - Solid understanding of log aggregation, metrics collection, and alerting frameworks. - Familiarity with cloud-native monitoring tools like AWS CloudWatch, OCI Monitoring, AliCloud monitoring solutions. - Good grasp of DevOps practices and how monitoring integrates with CI/CD pipelines. - Strong communication skills and the ability to collaborate effectively with global support teams. Additional Details: Valtech is an experience innovation company that partners with the world's most recognized brands to drive innovation and transformation. The company offers growth opportunities, a values-driven culture, international careers, and a workplace culture that fosters creativity, diversity, and autonomy. Note: The company's commitment to inclusion and accessibility is highlighted, encouraging individuals from diverse backgrounds to apply. Valtech values diverse perspectives and a willingness to learn, recognizing that talent comes in many forms.,
