Sr. Manager Business Operations

What success looks like in this role:

Lead initiatives to drive GDC operational and facilities savings programs.

• Own the GDC savings program: Facilities, PO discipline, license reviews, travel expenses,
• Drive facilities review for potential Hyderabad consolidation
• Work with BUs to review Bengaluru space, seat utilization,
• Coordinate facilities reviews and work.
• GDC associate performance and operational assessment.
Auto-Hub operations.

Required qualifications

• Education: Bachelor's / Master’s degree in Business, Finance, Operations or a related field.
• Experience: 10-15+ years overall, including 5+ years managing cost-savings programs, facilities or business operations in a large, multi-site organization.
• Environment: Experience in a Global Delivery Center/ GCC/ IT services or BPO setting, working across multiple functions with large [around 5,000+ headcount] and matrix org set-up.
• Savings programs: Proven record of delivering quantified savings (for example facilities, procurement, licenses or travel), with targets, baselines and tracking.
• Facilities and space management: Experience with seat and space utilization, workplace planning.
• Procurement and spend control: Working knowledge of PO processes, vendor management, license or software asset review and travel and expense policy.
• Data analysis: Advanced Excel and the ability to build dashboards or business cases for leadership (Power BI or Tableau is a plus).
• Stakeholder management: Experience challenging and aligning BU heads, Finance, Real Estate and IT.
• Operations management: Experience running a service operation (for example transport, hub or shared services) with vendors and SLAs.
  

Preferred qualifications

• MBA or a finance or operations master's degree.
• Certifications: Lean Six Sigma, PMP, CPIM or CSCP, FM or IFMA (CFM), ITIL or software asset management (SAM).
• Power BI or Tableau skills
• Experience with IT services, GDC or GCC environments and multi-city site portfolios.
• Prior involvement in site exits, consolidations or relocations.
• Experience with performance or productivity assessment frameworks for large delivery teams.

You will be successful in this role if you have:

Bachelor's / Master’s degree in Business, Finance, Operations or a related field

with 10-15+ years overall, including 5+ years managing cost-savings programs, facilities or business operations in a large, multi-site organization.

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