Job
Description
The Opportunity: Avantor is looking for a Senior Data Custodian for the Global Data Management team. He/She should be able to work under limited supervision. He/She should have the ability to organize, interpret, and present data to assist management in the evaluation of business performance and understanding of the customer experience. He/She should be responsible for creating customer/supplier accounts in SAP, thoroughly validating customer addresses, and maintaining account details. What we're looking for Education: Bachelor's degree, preferably in Computer Engineering, Computer Science, Industrial Engineering/Operations Research, Statistics, Mathematics, Management Information Systems, Supply Chain Management, or a related field; or equivalent experience. Experience: 1-3 years applicable experience, preferably in product or sales data management, ACCESS experience. Preferred Qualification: High-level proficiency in Microsoft Office, Excel, etc Comprehensive knowledge of VWR systems is a plus Knowledge of SAP systems a plus Basic knowledge of VBA a plus Knowledge of Salesforce a plus Excellent analytical and communication skills (both written and oral) Excellent time management skills, ability to multi-task effectively, and comfortable working in a fast-paced, dynamic environment without close guidance or supervision. Knowledge of best practices and principles for data modeling, dashboards, report design, analytics, and data mining. Ability to organize, interpret, and present data to assist management in the evaluation of business performance and understanding of the customer experience. Strong data extraction skills required Strong interpersonal and presentation skills Proven ability to interface successfully within all levels of an organization Proven ability to handle high-stress situations with deadlines Strong organizational effectiveness skills; attention to detail Ability to manage multiple key projects with minimal direct supervision A willingness to embrace and drive change throughout an organization How you will thrive and create an impact: Assume ownership and responsibility for data accuracy, completeness, consistency, and integrity of customer master data fields. Own and execute the qualitative coding process to enable the creation of usable customer reporting. Responsible for analyzing and assigning sales reps to new customers. Identifies the segment, region, channel, and prioritization of customer accounts based on in-depth knowledge and research of customer opportunity, customer market segment, and business guidelines. Applies an in-depth understanding of customer needs within the segment and identifies available opportunities and service requirements for both new customers and existing customers. Partner with Sales and Customer Reporting and others to ensure the quality and accuracy of reports and analyses, implementing best practices. Develop business knowledge to effectively anticipate and define opportunities to apply business intelligence and analytics solutions to improve business outcomes including being a subject matter expert on customer data to be a resource to guide and mentor the sales force. Manage, monitor, and provide metrics on customer group coding and rep assignment by various customer segments. Collaborate with business partners to identify and document processes and procedures around customer data and VWR coding. Work with information technology and subject matter experts to understand data quality issues and drive the resolution of discrepancies. Works with large amounts of data and utilizes multiple systems to research and analyze information. Responsible for loading basic customer information, requirements, and internal reporting fields; loads sales rep assignment and customer prioritization into SAP. Researches and resolves complex customer issues including prioritization. Develop logical data models and analysis reports based on business analysis patterns. Develop dashboards, scorecards, and advanced analytics based on business requirements. Acts as subject matter expert for projects including new acquisitions data migration including analysis of legacy files, matching of customer data, and providing a seamless transition to SAP. This includes training on account structure, processes, and procedures. Performs other duties as assigned.
