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Sr. AOC Engineer

Neurealm

12 - 18 Lacs

Chennai

Posted:6 days ago

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Job Description

JD

ServiceNow: Incident & Application Support - Respond to, investigate, and resolve Level 2 production incidents and service requests within ServiceNow, adhering to SLAs and ITIL framework practices.

Splunk Expertise: Perform real-time production/Application log analysis using Splunk. Hands-on experience creating Splunk queries, custom dashboards, alerts, and report generation.

SQL: Proficiency in basic-to-intermediate SQL commands for querying, filtering relational database tables (MS SQL or PostgreSQL).

Preferably candidates with contact center experience

Experience working in a 24x7 application support environment.

  • Hands-on troubleshooting and problem-solving: Ability to independently investigate, diagnose, and resolve production incidents.
  • Technical depth: Strong experience with Splunk, Java/JavaScript, AWS logs, SQL, and web application support.
  • Ownership and proactiveness: Ability to take end-to-end ownership of incidents, perform root cause analysis, and drive issues to resolution.
  • Communication: Ability to clearly articulate technical issues, troubleshooting steps, and resolutions.

Skills Required

Servicenow Application Support Itil Framework LOG Analysis Report Generation SQL MS SQL Postgresql Contact Center Troubleshooting Java JavaScript

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Job Type

Full Time

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