How you ll make an impact In the role of Travel Operations Product Support Analyst, you will be responsible but not limited to, for answering and triaging support cases raised by the internal and external customers of the Spotnana platform. From triaging to troubleshooting, you will be at the forefront of customer satisfaction. This role is essential in increasing Spotnana s capability to successfully deliver value across all of our markets globally during this period of fundamental growth. What you ll own To be a founding member of the Spotnana Travel Operations Product Support team. Triage of tickets raised by customers, including reproducing errors, troubleshooting and prioritizing Respond to customers within the defined time frame (SLA s) Record, track, and document the helpdesk tickets using the required customer support software Troubleshoot issues that are raised by both internal and external customers Manage and maintain a prioritized list of features and issues raised by customers Act as a subject matter expert, and provide knowledge to our R&D team Work together with the Training Department on collateral to help support the continued growth and education of our users Experience to bring with you A deep understanding of customer use cases and product capabilities. Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions Familiarity and practical expertise with various success-enablement technologies such as success management platforms, community and portal tools, self-service tools, on-line training tools, etc. Demonstrated the ability to lead by serving others, who is a perpetual learner, and who has the ability to continually motivate the team, enhance the company culture, and up level the CX organization Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve High energy, go-getter with fresh ideas who take the initiative to get things done Ability to adapt to new processes and experimentation with different approaches 10+ years of experience and knowledge within the corporate travel industry Excellent analytical and troubleshooting skills Strong customer service skills

Are you ready for the best destination of your career Spotnana is transforming the $11 trillion travel industry by building modern infrastructure that brings freedom, simplicity, and trust to travelers worldwide. Backed by over $115M in funding from top-tier investors, including ICONIQ, Durable, Mubadala, Madrona, and Sandberg Bernthal Ventures, we are addressing some of the travel industrys most complex challenges and we need your expertise to help us succeed. How you ll make an impact Are you ready to embark on an exciting adventure as a Software Engineer at SpotnanaJoin our dynamic team and be a part of a mission-critical project that will propel Spotnanas growth and success! Were seeking versatile engineers with leadership qualities, a passion for problem-solving, and the enthusiasm to take on new challenges across the full-stack as we push the boundaries of technology. At Spotnana, we are an API-first company, leading the charge in innovative solutions. What you ll own Work alongside a team of brilliant engineers to design and develop high-quality cloud-native services within the Spotnana platform and products (its like being part of a superhero squad, but for coding!)Take charge of ensuring customer delight within your area of impact. You have the power to make our users jump with joy!Embody and promote the best engineering practices and culture. Youre like the Yoda of coding, guiding and mentoring others towards greatness.Become a coding superhero with code reviews and test automation for your modules. Unleash your powers to defend against bugs and glitches!Collaborate with architects and technical leads to bring craftsmanship and innovation to the forefront. Together, well create a product that will make heads turn and jaws drop! Experience to bring with you Bachelors or Masters degree in Engineering, Computer Science, or a related technical field. Exceptional candidates without formal education, but with the skills to rival even the most educated, are encouraged to apply. We value talent and passion above all! Experience in backend distributed server-side development within a cloud-native stack is formidable. Building frameworks for consumption is your secret weapon! 1+ years of software development experience, battling with products and/or SaaS services. Your knowledge of data structures and algorithms is legendary!Experience with any programming language example Java/Python/C++Experience in complex, matrixed organizations has prepared you for the challenges of working across teams and projects. Youre a master of collaboration!Successfully assembled and nurtured full-stack engineering teams, bringing out the best in each member. Youre a superhero team builder!Ability to work in an open office environment in a hybrid structure at Bangalore - This is not a remote-eligible role Let s talk compensation Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position s compensation range based on their skills, experience, qualifications, and other job-related specifications. We care for the people who make everything possible - our benefits offerings include: Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows Comprehensive benefit plans covering medical for self, spouse, children and parents, Free doctor consultations, Employee assistance program effective on your hire date. 18 Privilege leaves, 12 casual/sick leave days per year in additional to 12 company holidays, 4 company recharge/wellness days and an end of year company shutdown Up to 26 weeks of Parental Leave Monthly cell phone / internet stipend Meal allowance Wellness/Gym Reimbursement Relocation assistance to new joiners Employee retirement planning such as corporate NPS and EPF We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.