We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at SpinBot. Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred. We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits. Objectives of this roleProviding accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Your tasks:Provide step-by-step guidance to customers to resolve issues or navigate products or services.Respond to customer inquiries through various communication channels, including phone, email and live chat.Address customer feedback and concerns with empathy and professionalism.Collaborate with cross-functional teams to ensure timely resolution of issues.Handle a high volume of customer contacts while maintaining quality service.Identify common customer issues and suggest improvements to enhance the customer experience.Keep accurate records of customer interactions using our customer support software.Contribute to the development of customer support materials and resources at the firm. Required skills and qualifications 2+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. Organisational and time management skills to handle multiple customer inquiries. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Ability to work effectively in a team and cross-functional environment. Experience with Customer Relationship Management (CRM) software for streamlined customer interactions. Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.Preferred skills and qualificationsMultilingual proficiency for effective communication in India’s diverse market. Knowledge of the company's products or services to provide comprehensive support. Proficiency in using customer support software and tools. Empathetic and patient approach while interacting with customers. Ability to multitask and prioritise multiple tasks. Knowledge of customer service processes and best practices. Ability to work with minimal supervision.
About the Role We are looking for a Creative Designer to produce high-quality visuals for our products on Amazon, Flipkart, and other e-commerce platforms . The candidate should be skilled in product image design, 3D rendering, and video editing , ensuring engaging and conversion-focused creatives. Key Responsibilities Design main product images, infographics, and 3D lifestyle creatives for Amazon/Flipkart listings. Create 3D product renders for realistic and detailed presentation. Edit and produce short promotional videos, product demo videos, and ads for e-commerce and social media. Work closely with the marketing and product team to deliver creatives aligned with brand identity. Ensure all visuals meet Amazon/Flipkart image & video guidelines . Requirements Proven experience in graphic design, 3D rendering, and video editing . Strong skills in Adobe Photoshop, Illustrator, Premiere Pro/After Effects, Blender/KeyShot (or any 3D software) . Understanding of e-commerce product listing requirements (Amazon, Flipkart, etc.). Ability to create engaging infographics, comparison charts, and lifestyle images . Knowledge of motion graphics and product animation is a plus. Creative mindset with attention to detail and ability to work under deadlines. Nice to Have Experience in e-commerce product creatives . Basic photography knowledge for product shoots.