About Us: Luma fertility is a next-generation fertility company founded by a second-time entrepreneur and backed by marquee VC funds. Our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach. We aim to create a gold-standard IVF experience with in-house doctors, best success rates, and advanced protocols. Our services include egg freezing and IVF, with a vision to deliver IVF 2.0 in India through best-in-class customer experience. Job Role : We are seeking a motivated and empathetic Customer Care Executive to join our team. You will play a vital role in engaging with potential patients, guiding them through our services, and addressing their concerns with sensitivity and professionalism. This role is perfect for someone passionate about helping others and driven to make a difference in people’s lives. Key Responsibilities: Proactively contact potential and existing patients to share information about fertility services, free consultations, and clinic offerings. Educate patients about our procedures, treatment options, and processes, ensuring clarity and confidence in their decision-making. Consistently follow up with leads, inquiries, and patients to address their questions and provide timely assistance. Assist patients in booking consultations and follow-up appointments with our fertility specialists. Maintain accurate records of patient interactions, inquiries, and follow-ups using clinic CRM software. Gather feedback from patients about their experience and share insights to improve service delivery. Work closely with the clinical and administrative teams to ensure seamless patient care. Adhere to all clinic policies, patient confidentiality guidelines, and healthcare regulations. Qualifications & Skills: A degree in healthcare, communication, or a related field is preferred. 1-3 years in outbound customer service or a healthcare environment, preferably in an IVF or fertility clinic. Excellent verbal and written communication skills in [preferred languages]. Ability to handle sensitive topics and interact with patients with compassion and professionalism. Proficiency in using CRM tools, MS Office, and phone systems. Strong organizational and multitasking abilities. Collaborative approach with a proactive attitude. Passion for making a positive impact in the women’s health space is a plus. Experience in a startup or high-growth environment is a plus Benefits Competitive salary and incentives Opportunities for growth and learning within the healthcare field Comprehensive training on IVF and fertility care processes Supportive and inclusive work environment Job Type: Full-time Pay: ₹15,000.00 - ₹32,000.00 per month Language: English (Required) Work Location: In person
About Us: Luma fertility is a next-generation fertility company founded by a second-time entrepreneur and backed by marquee VC funds. Our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach. We aim to create a gold-standard IVF experience with in-house doctors, the best success rates, and advanced protocols. Our services include egg freezing and IVF, with a vision to deliver IVF 2.0 in India through best-in-class customer experience. Job Role: We are seeking a dedicated and compassionate Staff Nurse to provide exceptional clinical care and support to patients undergoing fertility treatments. The ideal candidate will provide expert clinical care, assist in advanced fertility procedures, and offer emotional support to create a positive and nurturing experience for our patients. Key Responsibilities: Provide high-quality nursing care to patients during fertility treatments, including monitoring, counseling, and procedural assistance. Administer medications as per treatment protocols and ensure accurate documentation. Assist physicians in diagnostic and therapeutic procedures such as ultrasounds, egg retrievals, and embryo transfers. Educate patients about fertility treatments, medication protocols, and post-procedure care. Maintain a safe, clean, and patient-friendly environment in compliance with clinic standards and regulations. Collaborate with the clinic team to provide holistic, patient-centered care. Ensure timely reporting and management of patient records using electronic health systems. Offer emotional support to patients throughout their fertility journey. Qualifications: Registered Nurse (RN) with a valid state nursing council registration. Bachelor’s in Nursing (GNM) from a recognized institution. 2+ years of experience in women’s health, fertility, or a related field (preferred). Strong knowledge of reproductive health, fertility treatments, and patient care standards. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Benefits Competitive salary and benefits package. Training in advanced fertility care techniques. A collaborative and inclusive work culture. Opportunities to grow with a pioneering fertility clinic. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Experience: Nursing: 2 years (Required) License/Certification: Registered Nursing Certificate (Required) Work Location: In person
About Us: Luma fertility is a next-generation fertility company founded by a second-time entrepreneur and backed by marquee VC funds. Our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach. We aim to create a gold-standard IVF experience with in-house doctors, the best success rates, and advanced protocols. Our services include egg freezing and IVF, with a vision to deliver IVF 2.0 in India through best-in-class customer experience. Job Role: We are seeking a dedicated and compassionate Staff Nurse to provide exceptional clinical care and support to patients undergoing fertility treatments. The ideal candidate will provide expert clinical care, assist in advanced fertility procedures, and offer emotional support to create a positive and nurturing experience for our patients. Key Responsibilities: Provide high-quality nursing care to patients during fertility treatments, including monitoring, counseling, and procedural assistance. Administer medications as per treatment protocols and ensure accurate documentation. Assist physicians in diagnostic and therapeutic procedures such as ultrasounds, egg retrievals, and embryo transfers. Educate patients about fertility treatments, medication protocols, and post-procedure care. Maintain a safe, clean, and patient-friendly environment in compliance with clinic standards and regulations. Collaborate with the clinic team to provide holistic, patient-centered care. Ensure timely reporting and management of patient records using electronic health systems. Offer emotional support to patients throughout their fertility journey. Qualifications: Registered Nurse (RN) with a valid state nursing council registration. Bachelor’s in Nursing (GNM) from a recognized institution. 2+ years of experience in women’s health, fertility, or a related field (preferred). Strong knowledge of reproductive health, fertility treatments, and patient care standards. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Benefits Competitive salary and benefits package. Training in advanced fertility care techniques. A collaborative and inclusive work culture. Opportunities to grow with a pioneering fertility clinic. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Experience: Nursing: 2 years (Required) License/Certification: Registered Nursing Certificate (Required) Work Location: In person
About Us: Luma fertility is a next-generation fertility company & our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach. We aim to create a gold-standard IVF experience with in-house doctors, best success rates, and advanced protocols. Our services include egg freezing and IVF, with a vision to deliver IVF 2.0 in India through best-in-class customer experience. Job Description: The Patient Counsellor will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists. The Care Specialist will focus on creating a smooth, calm, and empowering experience for all patients. We seek a compassionate and empathetic candidate with prior healthcare experience, particularly in patient-facing roles, to excel in this position. Qualifications: A degree in BHMS, BAMS or BDS is necessary. A MBA in Healthcare would be preferred Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services. Strong communication and interpersonal skills, with the ability to build rapport and trust with patients. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively. Compassionate and empathetic nature, with a passion for women's health. Proficiency in electronic health record (EHR) systems and Microsoft Office Suite. Key Responsibilities: Patient Liaison: Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey. Coordinate & Organize: Generate journey maps and calendars based on treatment plans. Facilitate, track and document completion of tests and diagnostic procedures Education & Guidance: Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions. Care Coordination: Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care. Emotional Support: Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed. Follow-Up: Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans. Feedback & Improvement: Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures. Administrative Duties: Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries. Benefits: Competitive Salary and comprehensive benefits package. Opportunity to shape the future of healthtech and make a significant impact. Collaborative and supportive work environment that encourages innovation and growth. Professional development opportunities and career advancement prospects. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Work Location: In person
About Us: Luma fertility is a next-generation fertility company & our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach. We aim to create a gold-standard IVF experience with in-house doctors, best success rates, and advanced protocols. Our services include egg freezing and IVF, with a vision to deliver IVF 2.0 in India through best-in-class customer experience. Job Description: The Patient Counsellor will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists. The Care Specialist will focus on creating a smooth, calm, and empowering experience for all patients. We seek a compassionate and empathetic candidate with prior healthcare experience, particularly in patient-facing roles, to excel in this position. Qualifications: A degree in BHMS, BAMS or BDS is necessary. A MBA in Healthcare would be preferred Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services. Strong communication and interpersonal skills, with the ability to build rapport and trust with patients. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively. Compassionate and empathetic nature, with a passion for women's health. Proficiency in electronic health record (EHR) systems and Microsoft Office Suite. Key Responsibilities: Patient Liaison: Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey. Coordinate & Organize: Generate journey maps and calendars based on treatment plans. Facilitate, track and document completion of tests and diagnostic procedures Education & Guidance: Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions. Care Coordination: Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care. Emotional Support: Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed. Follow-Up: Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans. Feedback & Improvement: Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures. Administrative Duties: Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries. Benefits: Competitive Salary and comprehensive benefits package. Opportunity to shape the future of healthtech and make a significant impact. Collaborative and supportive work environment that encourages innovation and growth. Professional development opportunities and career advancement prospects. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Work Location: In person