Company Description
S N Info Systems is a technology-focused organization providing software solutions and support services to a diverse range of clients. The company is committed to delivering reliable, user-friendly applications and responsive technical assistance. Team members collaborate closely with customers to resolve issues, optimize performance, and improve overall software usability. S N Info Systems values continuous learning, professional growth, and a supportive work environment for its staff.
Role Description
The Software Support role is a full-time, on-site position based in Bengaluru. This role involves responding to customer inquiries, diagnosing software-related issues, and providing clear, step-by-step resolutions. The Software Support professional will log, track, and manage support tickets, escalate complex issues to the appropriate technical teams, and follow up to ensure timely closure. Daily responsibilities include analyzing error logs, reproducing issues, suggesting workarounds, and documenting solutions and FAQs. The role also includes collaborating with development and product teams to report recurring problems and contribute to product improvements, while maintaining a high standard of customer satisfaction.
Qualifications
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Candidates should possess strong Customer Support skills, including clear communication, empathy, and a service-oriented mindset.
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Candidates should possess Technical Support and Software Support skills to assist users with software installation, configuration, and usage issues.
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Candidates should possess solid Analytical Skills and Troubleshooting abilities to identify root causes, interpret logs, and propose effective solutions.
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Relevant academic background such as a diploma or degree in Computer Science, Information Technology, or a related field is beneficial.
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Familiarity with ticketing systems, remote support tools, and basic networking concepts is an advantage.
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Ability to work on-site in Bengaluru, manage multiple tasks, and collaborate effectively with cross-functional teams.
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Prior experience in software support or technical helpdesk environments is preferred but not mandatory.
