Software Subscription & Billing Analyst

Brady makes products that make the world a safer and smarter place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room — we’re just about everywhere you look.

Companies around the globe trust Brady because of our deep expertise and knowledge across a wide range of industries and applications, powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Key Responsibilities

• Support subscription, billing, entitlement, and licensing operations.
• Troubleshoot customer billing and entitlement issues.
• Maintain subscription products, licensing structures, and customer access records.
• Support renewal and recurring revenue processes.
• Coordinate issue resolution with Finance, Sales Operations, Customer Support, and vendors.
• Support testing and deployment of system changes.
• Maintain documentation and operational procedures.
• Identify opportunities to improve billing and licensing processes.

Required Experience

• 2-3 years of experience supporting Zuora for billing, subscription, Flexera for entitlement, licensing, or software monetization platforms.
• Experience working with Finance, Customer Support, or Sales Operations teams.
• Experience troubleshooting customer account, billing, or licensing issues.
• Strong analytical and organizational skills.
• Strong communication and vendor coordination skills.

Applications Supported

Zuora Subscription Billing, Flexera Cloud, Revenera, License Generator.

All your information will be kept confidential according to EEO guidelines.