Responsibilities: * Develop visual concepts for web projects using design software. * Collaborate with team on project deliverables. * Ensure brand consistency across all designs. * Present final designs for approval.
You are a Technical Support Analyst with 2-4 years of experience joining our Mumbai office. Your role involves providing on-site technical support to employees and clients, diagnosing and resolving hardware, software, database, and network-related issues efficiently. You will be responsible for installing, configuring, and maintaining operating systems, applications, and IT infrastructure. Troubleshooting and optimizing SQL queries and MongoDB database performance is a key aspect of your responsibilities. Assisting in managing database backups, recovery, and user access control is essential. You will monitor system performance, proactively address potential IT concerns, and contribute to software upgrades, patch management, and IT security best practices. Documenting technical issues, troubleshooting steps, and resolutions in the knowledge base is part of your routine. Collaboration with cross-functional teams to escalate and resolve complex issues is crucial, along with providing end-user training on IT tools, database management, and security protocols. Key Requirements for this role include having 2-4 years of experience in technical support, IT helpdesk, or system administration. You should possess strong knowledge of SQL (MySQL, PostgreSQL, or MSSQL) and MongoDB, with hands-on experience in database troubleshooting, query optimization, and performance tuning. Proficiency in Windows, Linux, and macOS operating systems is necessary, along with strong skills in network troubleshooting and familiarity with cloud services. Preferred Qualifications for this position include a Bachelor's degree in Computer Science, IT, or a related field. Certifications such as CCNA, CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals are a plus. Prior experience in SaaS-based or IT service companies is preferred.,
As an Account Manager, you will be responsible for maintaining and nurturing relationships with clients. Your main goal will be to ensure client satisfaction and retention by understanding their needs and providing excellent customer service. You will also be required to upsell and cross-sell products or services to increase revenue and meet sales targets. In this role, you will need to have strong communication and interpersonal skills to effectively interact with clients and internal teams. You should be able to identify opportunities for business growth within existing accounts and develop strategies to capitalize on them. Additionally, you will be expected to keep accurate records of client interactions and sales activities using the company's CRM system. The ideal candidate for this position should have a proven track record in account management or sales, preferably in a related industry. A bachelor's degree in business or a related field is typically required. Strong negotiation skills and the ability to resolve conflicts diplomatically are also important for success in this role. If you are a proactive and results-oriented individual with a passion for building relationships and driving business growth, we would love to hear from you.,