Softcode Solution Services

Customer Service Executive Inbound (Banking) Location Experience & Qualification Experience: Freshers to 1 year (on papers) Education: Graduation (any discipline) is mandatory Languages Required English + Hindi English + Tamil English + Kannada Employment Type Full-Time, 24/7 rotational shifts with one rotational weekly off Shift Timings Rotational Shift Salary INR 17000 to 18000 CTC Role Overview We're seeking enthusiastic and customer-focused individuals to join our inbound banking customer service team. You will handle customer inquiries with empathy and precisiondelivering meaningful resolutions and ensuring a high level of service quality and satisfaction. Key Responsibilities Respond to inbound customer calls promptly and professionally Address queries related to banking products, services, account status, and transactions accurately and courteously Uphold regulatory, compliance, and bank-specific standards (e.g., KYC, AML) Log all customer interactions in the system accurately Identify opportunities for cross-selling or educating customers about additional services (where applicable) Escalate complex issues to the appropriate team in a timely manner Maintain a calm and empathetic attitude when resolving customer complaints Meet individual and team performance metrics (e.g., resolution time, customer satisfaction) jobs.standardchartered.comjobdescriptionandresumeexamples.comResumeDesign.ai Required Skills & Attributes Excellent verbal communication in assigned languages Strong listening and problem-solving skills Ability to work fast-paced rotational shifts with flexibility Professional phone etiquette Basic computer skills for interacting with CRM systems or internal tools jobs.standardchartered.comjobdescriptionandresumeexamples.com Why Join Us? Jumpstart your career in banking customer service Friendly work environment with structured training and development Competitive compensation for entry-level roles Opportunity to work in a dynamic, multi-lingual environment How to Apply Walk-in with your resume on below address and walk out with Offer in hand. Address: Fortune 9, 3rd Floor, Somajiguda (Opposite Yashoda Hospital ) NOTE: Mention my name on top of your resume as SYED