Job Description: Project Manager - Technical Support and Stakeholder Communications Location: Mumbai, India Company: Sofscript Systems and Services Limited (Public Unlisted Company) Industry: Healthcare IT Solutions, Hospital & Lab Management Systems About Sofscript: Sofscript Systems and Services Limited is a prominent provider of healthcare enterprise solutions, specializing in CareWorks HMIS (Hospital Management Information System) and CareWorks LIS (Laboratory Information System). Our goal is to improve operational efficiency for hospitals, medical institutions, and laboratories by delivering cutting-edge IT solutions and support services. Position Overview: We are seeking a Project Manager who will be responsible for overseeing technical support, managing client communications, and ensuring the smooth execution of our healthcare software solutions. The ideal candidate will work closely with internal teams and external stakeholders to resolve technical issues, track project progress, and ensure successful product implementation and maintenance. Key Responsibilities: Technical Support Management: Lead the technical support team to resolve client issues related to CareWorks HMIS and CareWorks LIS . Provide technical guidance and solutions to resolve system-related incidents. Develop and implement strategies for effective issue resolution and customer satisfaction. Monitor support tickets, ensure timely response, and manage escalations. Project Management: Coordinate with internal technical teams for the deployment, implementation, and maintenance of software solutions. Plan and manage project timelines, ensuring that tasks are completed within scope, time, and budget constraints. Track project deliverables and update stakeholders on progress through regular reports and meetings. Manage risks and issues associated with projects, providing solutions to keep projects on track. Stakeholder Communications: Serve as the primary point of contact for stakeholders, including clients, technical teams, and senior management. Translate complex technical issues and project updates into clear, concise communication for non-technical stakeholders. Conduct regular status meetings with clients to discuss ongoing support and project activities. Ensure alignment between client expectations and project deliverables, managing expectations effectively. Client Engagement and Feedback: Engage with clients to gather feedback on products and services, ensuring continuous improvement in technical support and project delivery. Work with the client to prioritize technical issues and change requests. Provide training or resources to clients on best practices for using CareWorks HMIS and CareWorks LIS . Documentation & Reporting: Prepare detailed documentation for technical issues, resolutions, and project progress. Generate regular reports to track KPIs for technical support performance, project status, and customer satisfaction. Maintain records of client interactions and updates. Requirements: Experience: 5+ years of experience in project management or technical support roles, preferably in IT or healthcare technology. Education: Bachelors degree in Computer Science, Information Technology, Healthcare Management, or a related field. Skills: Strong project management skills, with experience managing cross-functional teams. Excellent communication and interpersonal skills, especially in managing stakeholder relationships. Solid technical background with understanding or hands-on experience in software development, technical support, or IT systems. Ability to prioritize and handle multiple projects and client issues simultaneously. Proficiency in project management tools (e.g., JIRA, MS Project) and customer support platforms. Preferred Qualifications: Familiarity with healthcare IT solutions (preferably CareWorks HMIS and CareWorks LIS ). Experience working in the healthcare sector or with medical institutions. Certification in project management (PMP, PRINCE2) is a plus. Compensation: Competitive salary based on experience and qualifications, with additional performance-based incentives. How to Apply: Interested candidates can send their resume and cover letter to hr@sofscript.com with the subject line "Project Manager - Technical Support and Stakeholder Communications Application."

Job Title: ASP.NET Full Stack Developer Job Description: We are seeking a highly skilled and experienced ASP.NET Programmer to join our dynamic development team. The ideal candidate should be well-versed in ASP.NET WebForms, have a strong background in working with SQL Server or Oracle databases, and possess proficiency in HTML, CSS, and JavaScript. Additionally, expertise in developing REST APIs using ASP.NET Web API is a key requirement, with knowledge of ASP.NET MVC considered a valuable bonus. Responsibilities : 1. Develop and maintain web applications using ASP.NET WebForms. 2. Design and optimize SQL Server or Oracle database queries and stored procedures. 3. Create responsive and user-friendly front-end interfaces using HTML, CSS, and JavaScript. 4. Collaborate with cross-functional teams to gather requirements and ensure software solutions align with business needs. 5. Develop and maintain RESTful APIs using ASP.NET Web API for data integration and communication. 6. Troubleshoot and resolve software defects and issues in a timely manner. 7. Stay up-to-date with industry trends and best practices to continuously improve development processes. 8. Provide technical guidance and mentorship to junior team members. 9. Contribute to the evaluation and adoption of new technologies and tools to enhance development efficiency. Payroll Type : On Company Payroll Qualifications : 1. Bachelor's degree in Computer Science or a related field (or equivalent experience). 2. Proven experience as a Senior ASP.NET Programmer with a strong focus on ASP.NET WebForms. 3. Proficiency in SQL Server or Oracle database development and optimization. 4. Solid understanding of front-end technologies, including HTML, CSS, and JavaScript. 5. Extensive experience in developing RESTful APIs using ASP.NET Web API. 6. Knowledge of ASP.NET MVC is a plus. 7. Strong problem-solving skills and attention to detail. 8. Excellent communication and teamwork abilities. 9. Ability to work effectively in a fast-paced and collaborative environment. 10. Continuous learning mindset to keep up with evolving technologies. Join our team and contribute to the development of cutting-edge web applications while enhancing your skills in a dynamic and supportive work environment. If you meet these qualifications and are passionate about web development, we encourage you to apply and be a part of our innovative projects. Interested candidates can send resume on hr@sofscript.com