Socio Maven

Key Responsibilities Oversee all hotel operations, including front office, housekeeping, and general maintenance. Ensure high levels of guest satisfaction by providing excellent service and resolving any guest issues promptly. Manage bookings, check-ins, and check-outs efficiently. Coordinate with third-party vendors (e.g., laundry, pest control, linen supply) for smooth operational support. Supervise housekeeping schedules and room cleanliness. Ensure timely maintenance and upkeep of rooms and public areas. Manage inventory and procurement of basic supplies like toiletries, linen, and room amenities. Prepare daily and monthly occupancy reports and revenue summaries. Maintain safety, hygiene, and compliance standards. Manage petty cash, vendor payments, and coordinate with the accounts team. Train and supervise staff, maintain duty rosters, and ensure smooth workflow. Desired Candidate Profile Minimum 3–5 years of experience in hotel operations, preferably in small-to-mid-size properties. Strong leadership and interpersonal skills. Excellent communication and guest-handling skills. Familiarity with property management systems (PMS) or basic computer skills (MS Excel, email, etc.) Ability to work independently with limited supervision. Good problem-solving and decision-making ability. Candidates from nearby areas preferred.