Job Title: Backoffice Support Engineer (Strong SQL) Job Summary: We are seeking a detail-oriented and technically skilled Backoffice Support Engineer with strong SQL expertise to join our support team. The ideal candidate will be responsible for resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools. Key Responsibilities:  Provide technical support for back-office operations and internal teams.  Investigate and resolve data issues using advanced SQL queries and analysis.  Write and optimize SQL scripts to extract, transform, and report data from large relational databases.  Troubleshoot production issues and escalate as necessary, ensuring timely resolution.  Monitor scheduled jobs, data pipelines, and system performance metrics.  Collaborate with development and QA teams to resolve defects and validate bug fixes.  Document processes, incidents, and best practices to improve team efficiency.  Perform data audits and reconciliations as needed. Requirements:  Experience in a fintech, SaaS, or enterprise software environment.  Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).  3-6 years of experience in a technical support, back-office operations, or data operations role.  Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).  Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.  Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).  Knowledge of data integrity, security, and compliance standards.  Strong analytical, problem-solving, and communication skills.  Ability to work independently and manage multiple priorities in a fast-paced environment.  Should have experience working in 24*7 projects and be flexible to work in rotational shifts (morning, evening and night) Show more Show less

Job Description of Flutter Developer Roles and Responsibilities: • Work with Product owners and engineering managers to understand product roadmap • Contribute to designing technical specification artefacts, documentation, diagrams (HLD, LLD, TRD) and accordingly provide technical and functional recommendations. • Designing and building advanced mobile features and custom UI. • Hands-on coding - code the hairiest most complicated paths/components • Craft APIs, RPCs and streamlining topologies which are simple, and efficient • Ensuring responsiveness of applications. Working alongside graphic designers for web design features. • Collaborating with cross-functional teams to define, design, and ship new features. • Optimizing the app for cross-platform speed, memory, network and battery. • Keeping the app stable and secure at all times. • Continuously discovering, evaluating, and implementing new technologies and processes to maximize development efficiency. • Comprehensively testing code for robustness, including edge cases, usability, and general reliability. • Follow good coding practices, agile engineering processes, DevSecOpsSRE toolchain and complying with existing quality standard • Perform system failure analysis and provide corrective actions. Recommend new technologies to improve system performance and reliability. • Ensure feature KPIs / matrices and ensure release objectives are met by delivering high-quality products Skills: Experience with Flutter and Dart, should have developed at least 1 application from scratch. Should have a good understanding of at least one programming language like Java, Kotlin, C#, Swift. Knowledge of OPPs and Basic concepts like factory constructor, spread operators. Good understanding of asynchronous request handling and partial page updates. Knowledge of modern authorisation mechanisms and design patterns. Experience in test driven development. Proficient understanding of code versioning tools, such as Git, Bitbucket etc. Experience with deployment of applications. (PlayStore and AppStore). Experience of programming in Android and iOS will be a big plus. Proficient understanding of cross-platform compatibility. Experience with web sockets will be a big plus. Show more Show less

About the Role: We are seeking a motivated and technically proficient Support Engineer to join our growing team. In this role, you will be responsible for providing timely and effective technical support to our customers. You will be a key part of our customer success team, ensuring customer satisfaction and building strong relationships. Responsibilities:  Provide technical support: o Diagnose, troubleshoot, and resolve technical issues related to our products and services. o Respond to customer inquiries via phone, email, and chat. o Provide remote support and guidance to customers. o Document troubleshooting steps and resolutions for future reference.  Customer Relationship Management: o Build and maintain positive customer relationships. o Communicate clearly and effectively with customers on technical issues. o Manage customer expectations and ensure timely resolution of issues.  Knowledge Base Management: o Contribute to and maintain internal and external knowledge base articles. o Stay updated on product releases, features, and best practices.  Teamwork and Collaboration: o Collaborate effectively with other support engineers, engineers, and product managers. o Participate in team meetings and knowledge sharing sessions. Qualifications:  Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.  Experience: 2+ years of experience in a technical support role or related field.  Technical Skills: o Strong understanding of networking SQL o Strong understanding of postman and api’s o Experience with cloud platforms (AWS, Azure, GCP) is a plus. o Familiarity and expertise with any one ticketing tool  Soft Skills: o Excellent communication and interpersonal skills, both written and verbal. o Strong problem-solving and analytical skills. o Ability to work independently and as part of a team. o Strong customer service orientation and empathy. o Good time management and organizational skills.  Other: o On-call availability may be required. o Ability to work in a fast-paced and demanding environment. Kindly, share your resume to chiragshiv@smcindiaonline.com Show more Show less

Job Description of Flutter Developer Roles and Responsibilities: • Work with Product owners and engineering managers to understand product roadmap • Contribute to designing technical specification artefacts, documentation, diagrams (HLD, LLD, TRD) and accordingly provide technical and functional recommendations. • Designing and building advanced mobile features and custom UI. • Hands-on coding - code the hairiest most complicated paths/components • Craft APIs, RPCs and streamlining topologies which are simple, and efficient • Ensuring responsiveness of applications. Working alongside graphic designers for web design features. • Collaborating with cross-functional teams to define, design, and ship new features. • Optimizing the app for cross-platform speed, memory, network and battery. • Keeping the app stable and secure at all times. • Continuously discovering, evaluating, and implementing new technologies and processes to maximize development efficiency. • Comprehensively testing code for robustness, including edge cases, usability, and general reliability. • Follow good coding practices, agile engineering processes, DevSecOpsSRE toolchain and complying with existing quality standard • Perform system failure analysis and provide corrective actions. Recommend new technologies to improve system performance and reliability. • Ensure feature KPIs / matrices and ensure release objectives are met by delivering high-quality products Skills: Experience with Flutter and Dart, should have developed at least 1 application from scratch. Should have a good understanding of at least one programming language like Java, Kotlin, C#, Swift. Knowledge of OPPs and Basic concepts like factory constructor, spread operators. Good understanding of asynchronous request handling and partial page updates. Knowledge of modern authorisation mechanisms and design patterns. Experience in test driven development. Proficient understanding of code versioning tools, such as Git, Bitbucket etc. Experience with deployment of applications. (PlayStore and AppStore). Experience of programming in Android and iOS will be a big plus. Proficient understanding of cross-platform compatibility. Experience with web sockets will be a big plus. Show more Show less

About the Role: We are looking for a proactive and highly organized Technical Program Manager (TPM) with over 5 years of experience to lead cross-functional initiatives and deliver high-impact programs. You will work closely with the CPTO, business stakeholders, and senior management to ensure strategic alignment and timely delivery across multiple teams. This role requires a strong blend of technical understanding, stakeholder management, and program leadership. Key Responsibilities: Act as a bridge between CPTO, engineering teams, product, business stakeholders, and executive management to ensure smooth communication and program alignment. Drive end-to-end technical program delivery —from planning and scoping to execution and release. Translate high-level strategies into actionable program plans with clear deliverables, milestones, and timelines. Lead program reviews , status updates, risk assessments, and ensure transparency across teams. Identify interdependencies, manage risks, resolve bottlenecks, and escalate issues when necessary. Champion agile practices , sprint planning, and continuous delivery processes. Ensure high levels of team collaboration and accountability , aligning everyone toward business goals. Monitor and report KPIs and program health to leadership and stakeholders. Help scale the organization by improving processes, tools, and communication channels . Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field. 5+ years of experience in program management within a tech/product organization. Strong technical background or experience working with software development teams. Proven experience working closely with CxOs, engineering/product leaders, and business stakeholders . Proficient in tools such as JIRA, Confluence, Trello, Asana, MS Project, or similar PM tools . Exceptional communication, organizational, and leadership skills . Experience in Agile/Scrum methodologies . Ability to work in a fast-paced, ambiguous, and cross-functional environment . Preferred Qualifications: PMP, CSM, or other project management certifications. Experience in SaaS, enterprise software, or digital platforms . Exposure to OKRs, PI Planning, or Scaled Agile Framework (SAFe) . Why Join Us: Work directly with leadership on strategic initiatives Impact company-wide outcomes through high-visibility programs Join a collaborative and forward-thinking team Opportunity for career advancement in a growing organization Show more Show less

Job Overview We are seeking a skilled and motivated DevOps Engineer with over 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in software engineering, IT operations, and cloud infrastructure management. As a DevOps Engineer, you will be responsible for automating, optimizing, and ensuring the reliability and performance of our software systems and deployment pipelines. Key Responsibilities Automation and Configuration Management: Design, implement, and maintain automated deployment pipelines. Use configuration management tools (e.g., Ansible, Puppet, Chef) to manage and provision infrastructure. CI/CD Pipeline Development: Develop and maintain CI/CD pipelines using tools such as Jenkins, GitLab CI/CD, or CircleCI. Ensure seamless integration and delivery of code from development to production environments. Infrastructure as Code (IaC): Write and manage infrastructure as code using tools like Terraform or CloudFormation. Ensure scalable and secure cloud infrastructure on platforms like AWS, Azure, or GCP. Monitoring and Logging: Implement and manage monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack) to ensure system health and performance. Proactively identify and resolve issues before they impact production. Collaboration and Support: Collaborate with software developers, QA engineers, and other stakeholders to streamline the software development lifecycle. Provide support for development and production environments, including troubleshooting and performance tuning. Security and Compliance: Implement and enforce security best practices and compliance standards (e.g., GDPR, HIPAA) within the DevOps processes. Regularly review and audit systems for vulnerabilities and compliance. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 5+ years of experience in a DevOps role or related position. Strong knowledge of cloud platforms (AWS, Azure, GCP). Proficiency in scripting languages such as Python, Bash, or PowerShell. Experience with containerization and orchestration tools (e.g., Docker, Kubernetes). Familiarity with version control systems (e.g., Git). Solid understanding of networking, security, and system administration. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Preferred Qualifications Experience with microservices architecture and serverless computing. Knowledge of database management and data integration. Certifications in cloud technologies (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer Expert). Experience with agile methodologies and project management tools (e.g., Jira, Confluence) Show more Show less