Maintenance Engineer Department: Technical Services Reports To: Service & Maintenance Manager Role Summary: We are looking for a skilled and motivated Maintenance Engineer to support service and maintenance operations for electronic security systems across our client sites in the APAC region. This role involves hands-on troubleshooting, system monitoring, and support for access control and surveillance systems to ensure reliability, uptime, and customer satisfaction. Key Responsibilities: Perform routine maintenance and troubleshooting of electronic security systems at client sites. Monitor system health through alarm logs and analytics, and resolve issues proactively. Support installation, firmware upgrades, and system enhancements under the guidance of the global technical team. Maintain accurate documentation of maintenance activities, system configurations, and asset inventories. Assist in handling service requests and track issue resolution timelines. Coordinate with vendors for spare parts procurement and service support. Ensure compliance with maintenance schedules, safety standards, and company policies. Support budgeting and inventory planning with the maintenance manager and finance team. Required Qualifications: Diploma or Bachelor's degree in Electronics, Electrical, or Instrumentation Engineering. 24 years of experience in maintaining electronic security systems such as access control, CCTV, or intrusion detection. Familiarity with Lenel or similar access control platforms is a plus. Strong troubleshooting and problem-solving skills. Good verbal and written communication in English. Ability to work independently and manage multiple tasks in a dynamic environment. Working Conditions: Exposure to sensitive security systems and data; confidentiality required. Regular use of laptops and mobile devices; proficiency with Microsoft Office and basic IT tools. Willingness to travel occasionally to client sites across the APAC region. Role & responsibilities Preferred candidate profile
Presales Engineer ELV, Physical Security & Networking Location: Bangalore We are seeking a Presales Engineer with expertise in ELV (Extra-Low Voltage), Physical Security , and Networking solutions to join our team in Bangalore . This role is essential in supporting the sales function by delivering technical solutions, network architecture design, and proposal development that align with customer requirements. The ideal candidate should have hands-on experience in CCTV, access control, fire alarm systems , and network infrastructure , with strong working knowledge of L1/L2 networking, CCNA, and CCNP concepts . Key Responsibilities 1. Technical Solution Design & Proposal Development Analyze customer requirements and design custom technical solutions for ELV, security, and networking systems. Create comprehensive technical proposals, BOQs (Bill of Quantities), and network/system architecture diagrams . Ensure all proposed solutions adhere to technical best practices, industry standards, and regulatory compliance . Integrate physical security systems with robust network infrastructure for scalable, secure deployments. 2. Client Engagement & Presentations Deliver compelling technical presentations and product demos to clients, both virtually and on-site. Provide pre-sales consultation and technical guidance , addressing queries with confidence and clarity. Work with sales teams to define technical requirements and project scope . Develop long-term client relationships through technical trust and proactive engagement . 3. Cross-Functional Collaboration Coordinate with sales, project execution, and technical teams to ensure proposed solutions are practical and executable. Assist in proof-of-concept setups, pilot testing, and solution validation . Support commercial teams with networking insights and ELV integration expertise to facilitate deal closures. 4. Industry & Technology Awareness Stay updated with latest trends in ELV, security systems, and network infrastructure . Benchmark solutions against market standards and recommend enhancements. Identify and suggest technological upgrades to improve overall solution effectiveness. Qualifications & Skills Technical Skills & Expertise Strong knowledge in ELV & Physical Security Systems , such as: CCTV Surveillance Systems Access Control & Biometric Systems Fire Alarm & Building Automation Systems In-depth understanding of networking concepts including: LAN/WAN, Switching, Routing (L1 & L2) Firewall and IP addressing schemes System Integration & Network Security Hands-on experience or certification in: CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional) Ability to troubleshoot and design secure, scalable network solutions for integrated security systems. Soft Skills & Experience Experience: 4+ years in presales, technical support, or network/system engineering , particularly within ELV and security domains. Strong analytical and problem-solving skills to address technical challenges creatively. Excellent written and verbal communication skills for client interactions and team collaboration. A proactive and customer-focused approach , with the ability to thrive in a fast-paced, team-driven environment .
Maintenance Engineer Job Title: Maintenance Engineer Location: Bengaluru Department: Technical Services Reports To: Service & Maintenance Manager Role Summary We are seeking a skilled and motivated Maintenance Engineer to support the service and maintenance operations of physical security and ELV systems , including CCTV, access control, fire alarm, and related electronic security solutions , across client sites in the APAC region. The role involves hands-on troubleshooting, preventive maintenance, and system monitoring to ensure high system uptime, compliance with safety standards, and customer satisfaction. Key Responsibilities Perform routine preventive and corrective maintenance of CCTV, access control, fire alarm, and other ELV systems at client sites. Troubleshoot and resolve technical issues to minimize downtime and maintain high system reliability. Monitor system health through alarm logs, analytics, and remote monitoring tools ; escalate and resolve issues proactively. Support system installations, upgrades, firmware updates, and configuration enhancements in coordination with the global technical team. Maintain accurate documentation of maintenance activities, system configurations, and asset inventories . Respond to service requests and ensure timely resolution of incidents within agreed SLAs. Coordinate with vendors for spare parts procurement, AMC support, and technical escalations . Ensure compliance with maintenance schedules, safety standards, and company policies . Assist the maintenance manager with budgeting, inventory planning, and performance reporting . Required Qualifications Diploma or Bachelors degree in Electronics, Electrical, Instrumentation, or related Engineering fields . 24 years of hands-on experience in maintaining CCTV, fire alarm, access control, intrusion detection, and other ELV/physical security systems . Working knowledge of Lenel, Honeywell, Bosch, or other leading access control and surveillance platforms is an advantage. Strong analytical, troubleshooting, and problem-solving skills. Good communication skills (verbal and written) in English. Ability to work independently , manage multiple tasks, and handle client interactions effectively. Working Conditions Direct involvement with sensitive physical security systems and data ; high level of confidentiality required. Regular use of laptops, diagnostic tools, and mobile devices; proficiency with Microsoft Office and basic IT tools required. Willingness to travel occasionally across client sites within the APAC region.