About the Role We are looking for enthusiastic and detail-oriented Customer Experience Executives to join our ORM Customer Service team . In this role, you will be responsible for managing customer interactions via email and social media platforms , ensuring timely resolution, and maintaining brand reputation. You will play a critical role in providing seamless service, handling escalations, and delivering excellent customer experience. Key Responsibilities Respond to customer queries, complaints, and escalations received via emails and social media channels within defined SLAs. Ensure accurate, professional, and empathetic communication in every interaction. Track, escalate, and resolve critical issues in coordination with internal teams. Monitor real-time conversations on social platforms and act proactively on potential brand risks. Maintain daily productivity and quality targets while adhering to process guidelines. Provide insights and feedback on recurring issues to enhance processes. Update case records and ensure 100% compliance with system tools. Contribute to a positive team culture with ownership and accountability. Required Skills Competencies Strong written communication skills in English (clear, professional, and empathetic). Basic understanding of email etiquette, social media platforms, and ORM workflows . Ability to handle high-volume interactions with accuracy and composure. Strong problem-solving skills and a customer-first mindset. Ability to work in shifts (9-hour shift window, 5 days/week). Prior experience in customer service / BPO / ORM preferred, but not mandatory (training will be provided).
Job Title: Junior Sales Executive Location: Andheri, Mumbai (Hybrid – 3 Days Work from Office) Industry: Social Digital Media Analytics and Services Target Clients: India International Company: AGR Knowledge Services Key Responsibilities: Sales Pipeline Creation: Build and maintain a robust sales pipeline across domestic and international markets. Lead Generation: Identify and qualify potential clients through various channels including LinkedIn, email, phone outreach, and referrals. Prospecting Outreach: Initiate contact with prospects via cold calls, emails, and LinkedIn messaging. Customize outreach strategies based on client profiles and regions. Meeting Scheduling: Arrange discovery and follow-up meetings for the internal team with qualified leads. CRM Management: Use sales tools and databases to track prospects, activities, and outcomes. Market Research: Continuously research market trends, competitors, and customer needs to refine the sales strategy. Collaboration: Work with marketing and account management teams to align sales efforts with campaign goals and delivery capabilities. Requirements: Experience: Minimum 2 year of B2B sales experience, preferably in digital marketing, analytics, or tech-based services. Sales Tools: Proficient in using CRMs, sales engagement tools, and LinkedIn Sales Navigator. Communication: Strong written and verbal communication skills, with the ability to articulate complex solutions clearly. Networking Skills: Skilled at building and maintaining client relationships across geographies. Self-Starter: High level of initiative and ability to work independently while collaborating with remote and in-house teams. Location: Must be based in Mumbai or willing to relocate. Mandatory 3 days work from the office in Andheri. Qualifications Graduation/ Post Graduation Additional Information Must Have: Prior experience in social or digital media services sales. Preferably at least a year. Prior experience in related sales is also acceptable Exposure to international markets and cross-border B2B sales would be an advantage Knowledge of digital analytics tools and platforms would be an advantage