Site Reliability Engineer (SRE) / Cloud & DevOps Engineer

Base Skills

• Experience working in a support role and flexibility to work in shifts
• Hands-on experience with cloud platforms (AWS, Azure, or GCP)
• Experience using Infrastructure as Code (IaC) tools like Terraform or CloudFormation
• Strong experience in at least one cloud platform is mandatory
• Knowledge of Cloud (AWS/Azure/GCP), DevOps, and CI/CD tools
• Basic programming skills in JavaScript or TypeScript

Soft Skills

• Ability to independently handle customer-facing roles and understand SRE requirements
• Experience in team building and driving implementation
• Hands-on experience working on RFPs and proposals
• Excellent communication and business presentation skills

Must Have Skills

• Experience in monitoring and observability tools such as Splunk, AppDynamics, Prometheus, Fluentd, ELK Stack, TIG Stack, DataDog, New Relic
• Strong understanding of SLI, SLO, SLA concepts, error budgets, and toil management
• Ability to write complex PromQL queries and build SLA compliance dashboards
• Software development experience in one of the following: .NET, Go, Python, C++, Ruby, or Java (60%+ expertise required in at least one language)
• Experience with configuration and deployment tools like Puppet, Chef, Ansible, or Spinnaker
• Experience in microservices architecture, REST API integration, and solution design
• Hands-on experience in service instrumentation, exporters, and collectors

Optional Skills

• Experience in Incident Management frameworks (L1/L2/L3)
• Ability to conduct blameless post-mortems and root cause analysis
• Experience with Kubernetes
• Automation experience across applications, services, and infrastructure